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Solved
RBS850 Satellite Won't Connect
After a recent power outage, my Orbi RBR750 fired up fine (as did gateway) and provides wireless coverage as before. However, my two RBS750 satellites will not show up as connected (in app or on bro...
Solved! Or should say resolved. Found both satellites had upgraded their firmware. Set them back to match the router. Then, they started showing up on the web page in a room near the router. After moving them back to the places they had been before, one showed up fine and was in synch. The other was out of sync, but hitting the back of the satellite and the router synced them back up. Fingers crossed this stays "as is" for a while. Thanks for the help Netgear Community!
Thanks for your response. I have V4.6.5.14_2.0.54 for my Orbi router which the website says is the latest. But, since I can't connect my satellites, how would I check their firmware?
BTW,
Believe it or not, having left both of the satellites plugged in, this morning I show both of them on my network map on the Orbi app and on the network map on the website. Oddly, one shows its connection via 5G, the other as wired (neither hare hardwired) and the website says both are "out of sync" for their backhaul status. Guess I need to research that!
Nether show connected devices on the Orbi app, which may be due to the backhaul status synching? And, when I look at the "update firmware" section on the website, neither satellite shows up and the "update" software for the router fails -- but mine shows it's the latest version.
Welcome any further advice.
Thanks.
Do the RBS show an IP address on the RBRs web page? If theres an IP address you may be able to access the RBS web page use that IP address and log in as admin and PW as password to check the FW version there and if the FW version is not the same, you'll need to downgrade the RBS to same version of FW as the RBR. Get the RBS FW from NG download page.
Thanks. Will try that when I see some activity -- I rebooted my router in hopes that it would resolve the satellite syncing issue and now both satellites have disappeared again from the website and the app. I tried the sync buttons (first on the router, then on the first satellite) but still nothing. Will have to keep experimenting so I can see if I can get them to show up on the website again to try out figuring out their firmware. What a pain.
Solved! Or should say resolved. Found both satellites had upgraded their firmware. Set them back to match the router. Then, they started showing up on the web page in a room near the router. After moving them back to the places they had been before, one showed up fine and was in synch. The other was out of sync, but hitting the back of the satellite and the router synced them back up. Fingers crossed this stays "as is" for a while. Thanks for the help Netgear Community!
