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Solved
RBS850 Satellite Won't Connect
After a recent power outage, my Orbi RBR750 fired up fine (as did gateway) and provides wireless coverage as before. However, my two RBS750 satellites will not show up as connected (in app or on bro...
Solved! Or should say resolved. Found both satellites had upgraded their firmware. Set them back to match the router. Then, they started showing up on the web page in a room near the router. After moving them back to the places they had been before, one showed up fine and was in synch. The other was out of sync, but hitting the back of the satellite and the router synced them back up. Fingers crossed this stays "as is" for a while. Thanks for the help Netgear Community!
Thanks. Will try that when I see some activity -- I rebooted my router in hopes that it would resolve the satellite syncing issue and now both satellites have disappeared again from the website and the app. I tried the sync buttons (first on the router, then on the first satellite) but still nothing. Will have to keep experimenting so I can see if I can get them to show up on the website again to try out figuring out their firmware. What a pain.
Solved! Or should say resolved. Found both satellites had upgraded their firmware. Set them back to match the router. Then, they started showing up on the web page in a room near the router. After moving them back to the places they had been before, one showed up fine and was in synch. The other was out of sync, but hitting the back of the satellite and the router synced them back up. Fingers crossed this stays "as is" for a while. Thanks for the help Netgear Community!
Glad you go them back up and running. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡I am having the same problem you had and resolved; so I was following your post. But, it seems that your solution was to reset the firmware on the satellites to an earlier version to perhaps match the router.
My questions is; how does one update or install firmware on a satellite that is not connected and does not appear on the app or the orbilogin.com page? I don't know how to access the satellite to make a firmware change.
Thanks for any instructions on how to do this, as that was your solution.
Hi: I was able to login to each of the satellites using the IP address (using "admin" as user name and "password"as password) to view them and then upload the firmware that matched the router. If you end up getting connect, be sure to capture the IP address for each for future reference. I was only able to capture it after multiple attempts to sync where it showed up on my Orbi administrative site but were still unsynched. Good luck!
