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Forum Discussion
RBS850 satellites lose internet and gateway connectivity several times per day
I have been a satisfied Orbi AX customer since March (RBR850 + 3 RBS850 satellites, satellites are 30-40 feet away or on a different floor from each other). My Comcast modem is in bridge mode and th...
Does the problem still appear if you turn OFF the ASUS and other RBS50s and just run the 850 system alone?
Has a factory reset and setup from scratch been performed since applying v32?
I have not see any issues with mine on v32. Two RBS850s wired to RBR.
FURRYe38 wrote:Does the problem still appear if you turn OFF the ASUS and other RBS50s and just run the 850 system alone?
Has a factory reset and setup from scratch been performed since applying v32?
Yes, the problem occurs with just the 850 system alone. I've done some testing today, trying different modifications. I will also try doing a factory reset and setup from scratch this weekend to see if that helps.
The problem appeared today within a few hours (devices connected to the one RBS850 satellite lose connectivity with the internet and RBR850) after trying each of these changes independently:
- Disconnected both the Asus and RBR50 from the RBR850
- Turned off the DMZ setting on the RBR850 to the RBR50's IP address
- Unchecked Disable IGMP Proxying on the RBR850
- Checked Disable SIP ALG on the RBR850
Sounds like something going on with your system. Something to contact NG support about.
Might turn OFF the RBS and test just the RBR alone to see if the problem maybe central to the RBR.
I updated to v32 on my system and has been solid since going on while over a week ago. I have done 1 reboot since while testing for a problem I was having with a NEST controller and app. Swapping RBS around seem to have solved it though I haven't been able to reproduce that problem again. I think 1 RBS was in a bad state which may have caused the problem. Otherwise system has been up and running well. I'n using default settings instead of changing to CTS 2347. Leavng 20/40Mhz enabled instead of disabled. Only thing I have changed is manual channel 11 and 48.
- I've run into a similar connection issues where the devices losing connection to the internet when connected to the satellite. The satellite never actually loses connection to the router and shows strong signal strength through the web GUI. I found that setting a static LAN IP address in the router causes this issue and am waiting for Netgear to fix. I have an AX6000 RBR852s running at home and one at work and both have this issue. Hope this helps.
What do you mean by static LAN IP address on the RBR? Do you mean setting a IP address reservation?
What FW version do you have loaded? I have 3 IP address reservations set on my RBR850.
McLong wrote:
I've run into a similar connection issues where the devices losing connection to the internet when connected to the satellite. The satellite never actually loses connection to the router and shows strong signal strength through the web GUI. I found that setting a static LAN IP address in the router causes this issue and am waiting for Netgear to fix. I have an AX6000 RBR852s running at home and one at work and both have this issue. Hope this helps.
