NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RBS850 satellites lose internet and gateway connectivity several times per day
I have been a satisfied Orbi AX customer since March (RBR850 + 3 RBS850 satellites, satellites are 30-40 feet away or on a different floor from each other). My Comcast modem is in bridge mode and th...
FURRYe38 wrote:Does the problem still appear if you turn OFF the ASUS and other RBS50s and just run the 850 system alone?
Has a factory reset and setup from scratch been performed since applying v32?
Yes, the problem occurs with just the 850 system alone. I've done some testing today, trying different modifications. I will also try doing a factory reset and setup from scratch this weekend to see if that helps.
The problem appeared today within a few hours (devices connected to the one RBS850 satellite lose connectivity with the internet and RBR850) after trying each of these changes independently:
- Disconnected both the Asus and RBR50 from the RBR850
- Turned off the DMZ setting on the RBR850 to the RBR50's IP address
- Unchecked Disable IGMP Proxying on the RBR850
- Checked Disable SIP ALG on the RBR850
Sounds like something going on with your system. Something to contact NG support about.
Might turn OFF the RBS and test just the RBR alone to see if the problem maybe central to the RBR.
I updated to v32 on my system and has been solid since going on while over a week ago. I have done 1 reboot since while testing for a problem I was having with a NEST controller and app. Swapping RBS around seem to have solved it though I haven't been able to reproduce that problem again. I think 1 RBS was in a bad state which may have caused the problem. Otherwise system has been up and running well. I'n using default settings instead of changing to CTS 2347. Leavng 20/40Mhz enabled instead of disabled. Only thing I have changed is manual channel 11 and 48.
- I've run into a similar connection issues where the devices losing connection to the internet when connected to the satellite. The satellite never actually loses connection to the router and shows strong signal strength through the web GUI. I found that setting a static LAN IP address in the router causes this issue and am waiting for Netgear to fix. I have an AX6000 RBR852s running at home and one at work and both have this issue. Hope this helps.
What do you mean by static LAN IP address on the RBR? Do you mean setting a IP address reservation?
What FW version do you have loaded? I have 3 IP address reservations set on my RBR850.
McLong wrote:
I've run into a similar connection issues where the devices losing connection to the internet when connected to the satellite. The satellite never actually loses connection to the router and shows strong signal strength through the web GUI. I found that setting a static LAN IP address in the router causes this issue and am waiting for Netgear to fix. I have an AX6000 RBR852s running at home and one at work and both have this issue. Hope this helps.Sorry for the confusion. I mean LAN IP reservation address. Running f/w version 3.2.15.25. Both have been reset and configured manually. Thanks!
FURRYe38 wrote:What do you mean by static LAN IP address on the RBR? Do you mean setting a IP address reservation?
What FW version do you have loaded? I have 3 IP address reservations set on my RBR850.
McLong wrote:
I've run into a similar connection issues where the devices losing connection to the internet when connected to the satellite. The satellite never actually loses connection to the router and shows strong signal strength through the web GUI. I found that setting a static LAN IP address in the router causes this issue and am waiting for Netgear to fix. I have an AX6000 RBR852s running at home and one at work and both have this issue. Hope this helps.Very interesting! This is the same symptom I see and I do have reserved IP addresses set for almost all my devices, including my three RBS850s, via the RBR850 admin website.
Last night I tried a full factory reset of my RBR850 and RBS850s but still had multiple issues soon after. I gave up and switched my RBR850 to AP mode and turned off bridge mode in my Comcast modem. My max wifi speeds have dropped from AX levels but at least my home network has been stable for 12+ hours.
McLong wrote:
I've run into a similar connection issues where the devices losing connection to the internet when connected to the satellite. The satellite never actually loses connection to the router and shows strong signal strength through the web GUI. I found that setting a static LAN IP address in the router causes this issue and am waiting for Netgear to fix. I have an AX6000 RBR852s running at home and one at work and both have this issue. Hope this helps.So I tried removing my reserved IP addresses for my RBS satellites, but my one satellite still disconnects from the internet within a few hours (along with all the devices connected to it). Did Netgear give you any other workaround instructions?
I tried putting my RBR850 into AP mode and falling back to my Comcast router/modem. It worked fine for a day but then the next work day I had many, many internet outage occurences for all my devices (not just the ones connected to the one satellite). I was never able to determine exactly what was going on. I thought it was Comcast because I wired a laptop directly to the modem and also tried hanging another router off of the modem, but then discovered that everything started working again as soon as I disconnected one of the ethernet cables from the modem. Maybe it's some local routing issue or conflict, but this was beyond my expertise.
I put my RBS850 back into router mode because I needed a working network and could handle the small number of IoT devices connected to the one satellite losing connection as long as my work computer retained connectivity. I even left my Comcast modem out of bridge mode, i.e., I have Double NAT now, but it didn't make a difference and my one satellite still loses connectivity several times a day. I guess I'll wait for a new firmware version and hope for a fix. Again, it's strange that my Orbi AX system has worked pretty well since March and this disconnecting satellite problem started happening just a couple weeks ago.
My Comcast modem is their CGM4331COM: xFi Gateway 3rd Generation, https://www.xfinity.com/support/articles/broadband-gateways-userguides. It is a router too, and my issue occurs with bridge mode and also without. Only the RBR850 is connected to it (Connection Speed: 2500 Mbps). Wireless and MoCA are both turned off.
