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Forum Discussion
Mikey94025
Jul 30, 2020Hero
RBS850 satellites lose internet and gateway connectivity several times per day
I have been a satisfied Orbi AX customer since March (RBR850 + 3 RBS850 satellites, satellites are 30-40 feet away or on a different floor from each other). My Comcast modem is in bridge mode and th...
FURRYe38
Aug 06, 2020Guru - Experienced User
Have you swapped locations with your RBS?
Factory reset the RBR and RBS?
I would make contact with NG support about your RBS. Possible your 1 RBS has become faulty. Mine are working fine in router mode and wire connected.
Mikey94025 wrote:So I tried removing my reserved IP addresses for my RBS satellites, but my one satellite still disconnects from the internet within a few hours (along with all the devices connected to it). Did Netgear give you any other workaround instructions?
I tried putting my RBR850 into AP mode and falling back to my Comcast router/modem. It worked fine for a day but then the next work day I had many, many internet outage occurences for all my devices (not just the ones connected to the one satellite). I was never able to determine exactly what was going on. I thought it was Comcast because I wired a laptop directly to the modem and also tried hanging another router off of the modem, but then discovered that everything started working again as soon as I disconnected one of the ethernet cables from the modem. Maybe it's some local routing issue or conflict, but this was beyond my expertise.
I put my RBS850 back into router mode because I needed a working network and could handle the small number of IoT devices connected to the one satellite losing connection as long as my work computer retained connectivity. I even left my Comcast modem out of bridge mode, i.e., I have Double NAT now, but it didn't make a difference and my one satellite still loses connectivity several times a day. I guess I'll wait for a new firmware version and hope for a fix. Again, it's strange that my Orbi AX system has worked pretty well since March and this disconnecting satellite problem started happening just a couple weeks ago.
Mikey94025
Aug 06, 2020Hero
FURRYe38 wrote:Have you swapped locations with your RBS?
Factory reset the RBR and RBS?
I would make contact with NG support about your RBS. Possible your 1 RBS has become faulty. Mine are working fine in router mode and wire connected.
Yes, I swapped another satellite and the same thing happened to it within a few hours. Therefore it does not seem to be a hardware issue with the one satellite. I also did a full reset of RBR850 and the 3 RBS850s, did not help.
Right now I'm just waiting for a firmware fix (especially since the other person in this thread said they had and reported the same issue). I've never contact NG support before, but will try that too.