Struggling with a new RBR/S850 setup on V4.6.3.16_2.0.51. 2nd set of devices as I returned the 1st ones. The RBS is about 80+ feet, 2 exterior walls and 1 floor apart - hard wired to the RBR. Symptom is the RBS keeps dropping wifi for 30-60 seconds at a time throughout the day. The SSID is still broadcasting but it drops connected devices HOWEVER it keeps the wired devices up and running. The RBS doesn't reboot or power cycle, it just comes back up on it's own and the devices reconnect. Read a few posts on reserved IP's, I have 2 reserved but that's it. Power on the the system is set to 25%, everything else is set to factory defaults. 2.4 ghz channel is auto 5 ghz is 48. Anyone else seen this issue? Suggestions?

jffklly wrote: Side note, besides ping on cmd line, has anyone used a good home tool that will log the ping -t / failures without writing a powershell script? There is a great tool for Windows that will ping any number of IP's and log any failures: PingInfoView by Nirsoft: https://www.nirsoft.net/utils/multiple_ping_tool.html I have run it for as long as a week. (Looking for 'proof' that Denial of Service (DoS) attacks would cause interruption of internet service. No such luck. Pinging 10 internet URL's almost never failed, while several of my Internet of Things devices were more erratic.)

I have in the first ticket. I can try and get some more tomorrow, it's hard to catch it but I have a lighter meeting day so maybe I can.

With that much distance, you can use full 100% power. Especially since the satellite hardwired in. Have you tried the newer firmware? Its had pretty good reviews. https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR850-RBS850-Firmware-Version-v4-6-7-5-Released/td-p/2182138

I've tried 4.6.7.5 with the first set and had simliar issues. Waiting for them to pick up this case before I mess with hardware. Been dropping all day today.

Have you factory reset the RBS and RBR and setup from scratch after v5 FW was applied? Are the RBS directly ethernet connected to the back of the RBR or is there a LAN switch in between? What CAT# cabling is being used for the ethernet connected RBS? What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.Any Wifi Neighbors near by? If so, how many?

RBS850 V4.6.3.16_2.0.51 WIFI disconnects

31 Replies

plemans
Guru
Jan 26, 2022
With that much distance, you can use full 100% power. Especially since the satellite hardwired in.

Have you tried the newer firmware? Its had pretty good reviews.

https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR850-RBS850-Firmware-Version-v4-6-7-5-Released/td-p/2182138
- jffklly
  Tutor
  Jan 26, 2022
  I've tried 4.6.7.5 with the first set and had simliar issues. Waiting for them to pick up this case before I mess with hardware. Been dropping all day today.
  - FURRYe38
    Guru
    Jan 26, 2022
    Have you factory reset the RBS and RBR and setup from scratch after v5 FW was applied?
    
    Are the RBS directly ethernet connected to the back of the RBR or is there a LAN switch in between?
    
    What CAT# cabling is being used for the ethernet connected RBS?
    
    What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?

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RBS850 V4.6.3.16_2.0.51 WIFI disconnects