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thebiggest's avatar
thebiggest
Aspirant
Dec 18, 2024

RBS860 Sync Failing

I've been trying to sync my RBS860 to my RBR860 and the setup up the satellite fails each time. I've tried through both the app and the web browser of the router (192.168.1.1)   When trying to set ...
KevinLiT's avatar
KevinLiT
NETGEAR Moderator
Dec 18, 2024

Hello thebiggest ,

 

I understand that you are having issues connecting your Orbi satellite to your Orbi router. From the attached photo your RBS860 is on the latest released firmware version 7.2.6.31. 

 

Please follow the instructions below to resolve this issue:

Factory reset your RBS860 ( this will not remove the firmware).

Bring your RBS860 withing 1 foot of your router (this is for the initial setup).

Power on your satellite and wait for the LED to stop blinking and become solid.

Navigate to orbilogin.com > "Add Orbi satellite" (Found under the basic tab).

Now press sync on your RBS860 (Sync times may vary please allow a few minutes to establish connection).

Once your satellite is synced you may move it back to the original desired location. 
 

Please navigate to the link below for instructions on how to successfully factory reset your RBS860:
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings

Best,
Kevin
Community Team