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WiFiplease's avatar
WiFiplease
Aspirant
Oct 23, 2023

RBSE960 Internet Dropping all the time

Did you find the solution. I’m constantly having the same issue too. Way too often every day.

1 Reply

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. 

     

    What is the size of your home? Sq Ft?
    What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wired or wirelessly connected.
    https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰

     

    How are the RBS ethernet connected to the RBR?

     

    What channel configurations are currently set on the router?

     

    Be sure to disable any MAC Address randomizers on phones and pads while at home:
    https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message

     

    Try disabling the following and see:
    Armor, Smart Parental Controls or Circle, Traffic Meter.


    WiFiplease wrote:
    Did you find the solution. I’m constantly having the same issue too. Way too often every day.