NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
RBSE960 Satellite disappears after connecting to wired backhaul
I have the RBKE 960 with two satellites. The satellites were working fine with wireless backhaul. Today, I tried to connect one of the satellites to wired ethernet cable (connected to the 2.5 Gbps po...
Is not Orbi configuration or backhaul that's the problem, is the switch your using. This is a managed or semi managed switch, Also there maybe some other items on this switch that's probably blocking the sync data between the RBR and RBS. Managed switches have been known to cause problems historically with Orbi systems.
The remove switch statement was to help you test to make sure the RBS are connecting and being reported correctly with out the switch in the mix.
What Rev is the switch? A, B or C?And since the switch is only a 1Gb switch, I would connect the RBS to the switch using the RBS 1Gb connection ports and connect the switch to the RBRs 1GB connection port as well. Try testing this configuration.
The issue is the satellite is not dropping the wireless backhaul and the wired connection is causing a loop condition that forces the satellite off the network. After you plug in the wired backhaul cable, you must resync or power cycle the satellite. Its initialization logic checks for the wired backhaul connection as it boots and when detected, will not setup the wireless backhaul.
I ran into this very problem myself when first setting these up.
Jonathan
I have done power cycling and sync at least 10 times if not more. I have even factory reset the satellite 3-4 times. But, after I press the sync button on the GUI based Add Satellite, it waits for some time and then I get a message "Satellite Setup Failed".
If I do exactly the same steps with wireless backhaul, the satellite gets added almost immediately.
I have also noticed that with wired backhaul, the satellite creates the default SSID ORBI04. If I connect to this SSID, I have access to entire network. So, for some reason, with wired backhaul, the satellite is unable to sync SSID name and WiFi password with the main router.
I am operating in AP mode which should not make a difference as far as backhaul is concerned. The wireless backhaul works just fine in AP mode.
Is not Orbi configuration or backhaul that's the problem, is the switch your using. This is a managed or semi managed switch, Also there maybe some other items on this switch that's probably blocking the sync data between the RBR and RBS. Managed switches have been known to cause problems historically with Orbi systems.
The remove switch statement was to help you test to make sure the RBS are connecting and being reported correctly with out the switch in the mix.
What Rev is the switch? A, B or C?And since the switch is only a 1Gb switch, I would connect the RBS to the switch using the RBS 1Gb connection ports and connect the switch to the RBRs 1GB connection port as well. Try testing this configuration.
Thank you. I did not have to remove the switch. Just connected the ethernet cable from satellite to the main router port and it immediately started showing up in the GUI.
You saved me a lot of trouble. I was thinking that all the effort I put into getting the wired connection from basement to second floor were wasted.