AX4200 Router and Satellite - Wifi Devices lose connection for short periods of time

FURRYe38
Guru - Experienced User
Jan 29, 2021
Just the RBR.
astainback
Apprentice
Jan 30, 2021
Update on my daughter's tablet.
She is having a hard time.
The connection keeps dying.
My wife and I are not having the issue.
She is as far away from the satellite as she can be.
When she brings me the tablet, she connects 5ghz.
When she goes back to her room... Her weak signal dies and it shows an authentication error.
It will connect 2.4, but I think it is fighting.
I turned the satellite to face it towards her room.
I am not sure if that thing is directional it not.
Tommorow, I am going to place it in the center of this floor.
FURRYe38
Guru - Experienced User
Jan 30, 2021
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

One User Experience/Configuration:
https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026

You can find other speed diagnosis steps in the community faq: https://community.netgear.com/t5/Orbi-AX/Community-FAQ-My-Orbi-speeds-are-slow-inconsistent-and-don-t-my/m-p/1982974/highlight/true#M7849

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AX4200 Router and Satellite - Wifi Devices lose connection for short periods of time