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Forum Discussion
Solved
Case # 47556053
Hi Team, I have a case # 47556053 which I am following up on for an update for over 2 months now but have not received a single update from the customer support team! Long story short, the 2 satel...
Hi prateek1802
We received an update from the team. They have initiated an RMA for the replacement satellite. You will receive a separate email containing the tracking within 24-48 hours so you can monitor the shipment.
Regards,
Blanca
Community Team
Hi Blanca_O
Thank you for the update.
FYI, this is the same message - "waiting on warehouse to confirm" that I have been provided (4th time now) over the past 1.5 months.
Hoping that we do get an update from the warehouse this time around.
Thank you for your response, much appreciated.
Standing by.
Best,
Prateek
Hi prateek1802
We received an update from the team. They have initiated an RMA for the replacement satellite. You will receive a separate email containing the tracking within 24-48 hours so you can monitor the shipment.
Regards,
Blanca
Community Team
- Hi Blanca,
Thank you for the update and for following up with the teams internally.
Confirming I have received the RMA details. Your assistance is greatly appreciated!
Best,
PrateekHi Blanca_O ,
I have received confirmation from the support team that they are dispatching the second satellite. Many thanks for your help.
Best,
Prateek