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Forum Discussion
CBR750 Fails after firmware update
I recently updared the firmware on my Orbi CBR750 to the latest v4.6.3.6_2.0.48 update. I can no longer establish internet connectivity. Prior to updating my connection was fine with no issues. My ISP...
You are not alone. My CBR750 went down on 8-20-21 also. Spent hour on Sunday checking house connections and verifying connection strength. Finally called ISP.
My ISP is Cox Communications. They came out today and check signal coming in to the house, rechecked all connections and signal strength to the unit. We tried multiple factory resets on the ORBI. Then hooked up a COX branded unit, and it worked. Tech left and said call Netgear support.
Spent an hour and a half with Netgear support.
Before I rant... the two support gals were GREAT! The tech gal from the Philippines was knowledgeable and spoke perfect English. I was blessed to have someone with more linguistic abilities than myself help me, because we were on the phone a long time.
We did multiple resets, she had me Hot Spot firmware downloads, perform several disconnection procedures, and helped me navigate the website software from my laptop.
When it came down to it... she had to escalate the issue to the next tech level. I am supposed to get a call in 48 hours.
Called COX right after I got of the phone with the Netgear tech to see if there was anything they could do on their side... nada.
I work from home part of the day, and this is a pain. Hope the next level Netgear tech can help me soon. Probably going to need another manual update to fix the compatibility issues.
Lastly... Netgear... You need to find that tech gal in the Philippines and give her a raise! She is way too smart and professional to be working as just tech support.
My ISP is Cox Communications. They came out today and check signal coming in to the house, rechecked all connections and signal strength to the unit. We tried multiple factory resets on the ORBI. Then hooked up a COX branded unit, and it worked. Tech left and said call Netgear support.
Spent an hour and a half with Netgear support.
Before I rant... the two support gals were GREAT! The tech gal from the Philippines was knowledgeable and spoke perfect English. I was blessed to have someone with more linguistic abilities than myself help me, because we were on the phone a long time.
We did multiple resets, she had me Hot Spot firmware downloads, perform several disconnection procedures, and helped me navigate the website software from my laptop.
When it came down to it... she had to escalate the issue to the next tech level. I am supposed to get a call in 48 hours.
Called COX right after I got of the phone with the Netgear tech to see if there was anything they could do on their side... nada.
I work from home part of the day, and this is a pain. Hope the next level Netgear tech can help me soon. Probably going to need another manual update to fix the compatibility issues.
Lastly... Netgear... You need to find that tech gal in the Philippines and give her a raise! She is way too smart and professional to be working as just tech support.