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Forum Discussion

Freemaak's avatar
Freemaak
Guide
Aug 21, 2021

CBR750 Fails after firmware update

I recently updared the firmware on my Orbi CBR750 to the latest v4.6.3.6_2.0.48 update. I can no longer establish internet connectivity. Prior to updating my connection was fine with no issues. My ISP...
JJBabel's avatar
JJBabel
Guide
Aug 24, 2021
4.6.3.6_2.0.48
vkdelta's avatar
vkdelta
NETGEAR Employee Retired
Aug 24, 2021

JJBabel 

can you please post the DOCSIS event logs + network logs here or DM me asap please

    • JJBabel's avatar
      JJBabel
      Guide
      Aug 24, 2021
      Cox is mine… I’m trying to get my logs
      • vkdelta's avatar
        vkdelta
        NETGEAR Employee Retired
        Aug 24, 2021

        did the problem happend AFTER update to 4.6.x FW or BEFORE upgrade?

    • CJStephens's avatar
      CJStephens
      Guide
      Aug 24, 2021
      COX is my ISP. In my description in this thread
    • Wndrbread's avatar
      Wndrbread
      Guide
      Aug 24, 2021
      Cox Communications as well