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Forum Discussion
CBR750 Fails after firmware update
I recently updared the firmware on my Orbi CBR750 to the latest v4.6.3.6_2.0.48 update. I can no longer establish internet connectivity. Prior to updating my connection was fine with no issues. My ISP...
can you guys please put the ISP, Location and CM MAC as well.
please Post screenshot of CM EVent logs here asap.
I am trying to reach out to Cox engg folks for help.
thanks!
I’ll work on this now
ISP - Cox Communications Hampton Roads
ISP Phone Number for a tech 7572241111
CM MAC: 08xxxxxxxxx
SERNO: 67A2xxxxxxxxx
As far as log…do you mind walking me through exactly what you are looking for. The only log I find is from today (June 3 2021 - assuming the date hasn’t changed since the reset)
To get the Event Log, please follow this instruction:
1. Login to the web interface of your CBR750 (192.168.1.1).
2. Then click ADVANCED > Administration > Event Log.
You can then take screenshot of the logs and provide it here.
You can also send the network log;
1. Login to the web interface of your CBR750 (192.168.1.1).
2. Click ADVANCED > Administration > Logs.
You can send screenshot of this log as well.
Here is mine. It goes on for longer but essentially repeats the same messages.
Would you care to enlighten us on how things are progressing and what exacly is being done? No one from Tech Support is talking to us or calling us back.
Thanks
Todd
- My log file looks just like yours. The same entries. Netgear released a bad firmware making devices unusable. They better stand by their product for the high cost of it even out of warranty. They is ridiculous.
