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Cbr750 speed issue with comcast
Thanks in advance for all help. I replaced my xfinity modem/router with the cbr750 modem/router and satellite. After installing my speeds were in my normal range of 1000-1400 mbps. Two days ago the s...
- I’m sorry, got so crazy with all of this and never updated what happened. On my last call with the orbi support guys, he finally said to me that the orbi system may not be best for my setup and the size of my house. He recommended I return it and buy a cm2000 modem and a rax200 router. I took apart the orbi system and returned it, the nighthawk stuff arrived the next day and I installed everything. So far I have great speeds and signal throughout the house. I was surprised that he said the orbi wasn’t right for me but so far the nighthawk system seems great. I really appreciate all your help, so sorry I didn’t update. I just got so frustrated that it slipped my mind. Thank you!
I’m sorry, got so crazy with all of this and never updated what happened. On my last call with the orbi support guys, he finally said to me that the orbi system may not be best for my setup and the size of my house. He recommended I return it and buy a cm2000 modem and a rax200 router. I took apart the orbi system and returned it, the nighthawk stuff arrived the next day and I installed everything. So far I have great speeds and signal throughout the house. I was surprised that he said the orbi wasn’t right for me but so far the nighthawk system seems great. I really appreciate all your help, so sorry I didn’t update. I just got so frustrated that it slipped my mind. Thank you!
Thanks, Taylorinnyc, for your update. I too am surprised by Netgear Support team recommending different hardware!
I also have Xfinity/Comcast as my ISP providing 1.2gb down/40mb up service in the San Francisco Bay Area. I've had the Netgear Orbi CBK752 (CBR750 & RBR750) since Nov 2020, and all worked well till the middle of September 2021 when the firmware upgrades degraded performance and stability.
Netgear Support Team - Blanca_O , DarrenM - Is this even an option for me to return CBK752, and get credit towards procuring CM2000 and RAX200, after 11 months of use?
cc: FURRYe38
Thanks in advance,
Al
Taylorinnyc wrote:
I’m sorry, got so crazy with all of this and never updated what happened. On my last call with the orbi support guys, he finally said to me that the orbi system may not be best for my setup and the size of my house. He recommended I return it and buy a cm2000 modem and a rax200 router. I took apart the orbi system and returned it, the nighthawk stuff arrived the next day and I installed everything. So far I have great speeds and signal throughout the house. I was surprised that he said the orbi wasn’t right for me but so far the nighthawk system seems great. I really appreciate all your help, so sorry I didn’t update. I just got so frustrated that it slipped my mind. Thank you!
- After a lot of reading, I believe that a firmware update somewhere along the line is the problem I was having. I had exactly the same speeds you described from xfinity. When the orbi was first installed I had the same speeds, once it updated there was no going back and they didn’t seem to believe that was the issue. I’m glad I made the change at this point. So sorry for the troubles.