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Forum Discussion
Solved
Fiber Modem and Orbi connectivity problem
Recently purchased the Netgear Orbi RBK753S High-Performance Whole Home Mesh WiFi System from Amazon. Cannot get it to work when connected directly via ethernet cable to my Adtran SDX 621 fiber mode...
My ISP did an update on their fiber modem ONT and the Netgear Orbi started working as it should after a restart.
bmwr75 wrote:
Contact my ISP tech support yesterday. They said they need to install a new "package" so I can use a third party router.
Result.
Why didn't they say that when you first talked to them?
Called my ISP today and tech support said many of their customers use their own routers and mine should work fine.
Yet more proof that ISPs don't always know how their own systems work.
I hope they don't expect you to pay more money.
Did you ever say which ISP this is?
My local electric power company ACE Electric/ACE Fiber is the ISP.