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Forum Discussion
Frustrating experience with devices staying on the weaker Orbi unit
Unfortunately I cannot select my product model because they haven't added it yet to the list of products but this is for the new RBR750 AX4200 mesh system. Firmware 3.2.15.25_1.3.15. I bought thi...
Yes NG is aware of NEST issues. So far with mine, CTS 64 and 20/40Mhz with AX enabled, my NEST controllers are working well. I did have a couple of disconnects the other day, however has been online since. I'm on v32. Something I recommend you try.
NG said there is a ping ponging effect happening when NESTs are connecting. Distance from the RBR or RBS is a factor. The closer the NEST is to either RBR or RBS seems important. My 3rd gen is 5 feet away from the RBR while my 1st gen is over 10 feet way from the RBS nearest it.
Regarding the Laptop, it's up to most any wifi device to pick and choose which signal source to connect to. So with the laptop it may connect and prefer the RBR vs RBS. Distance from each will be a factor and possible the laptop wifi may not support any Roam features so onces it's locked on to a singnal it may not move to a closer singal until you disable the wifi radio on the LT then turn it back ON. Nature of the beast here.
Can you elaborate on the v32 firmware? I am not quite sure what that is. My FW is up to date according to the app.
This is an extremely frustrating situation. I have one computer on the third floor of my house that is only connecting to the satellite which is two floors away and on the other side of the house. I am getting barely 1 megabit per second. Other devices in that same room, are properly connecting to the closer main unit and getting 75Mbps+. if I unplug the satellite, then it will properly connect to the main unit and I will get very good speeds. however, sometimes even when it is connected to the satellite, the connection will drop, and it will not reconnect to the main unit. Then that computer which is running a music server and needs to be running 24/7 will have no internet connection at all. The only way I can get it back is to reboot the computer or reset network settings. It has been a constant headache since I added this RBR750 system. It is not ideal, but I've temporarily moved the satellite to the third floor and I'm using the ethernet connection. I hope there's a fix for this in the future or a way to force a particular connection. I am currently running the most current firmware version: 3.2.15.32
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-routerWhat channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?You might update FW to v16:
tmwsiy99 wrote:This is an extremely frustrating situation. I have one computer on the third floor of my house that is only connecting to the satellite which is two floors away and on the other side of the house. I am getting barely 1 megabit per second. Other devices in that same room, are properly connecting to the closer main unit and getting 75Mbps+. if I unplug the satellite, then it will properly connect to the main unit and I will get very good speeds. however, sometimes even when it is connected to the satellite, the connection will drop, and it will not reconnect to the main unit. Then that computer which is running a music server and needs to be running 24/7 will have no internet connection at all. The only way I can get it back is to reboot the computer or reset network settings. It has been a constant headache since I added this RBR750 system. It is not ideal, but I've temporarily moved the satellite to the third floor and I'm using the ethernet connection. I hope there's a fix for this in the future or a way to force a particular connection. I am currently running the most current firmware version: 3.2.15.32
