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Forum Discussion
Intermittent DNS Errors and WiFi Issues
I have had the Orbi AX6000 for a few months now. While there are many things I love about it (great wifi coverage, great speed, looks nice, software, ease of setup, etc.), there are two very frustra...
Are you enabling Armor after a factory reset>?
rgautier wrote:I'm on Verizon FiOS - never had a problem with my Nighthawk, and am still getting dropouts. I've tried disabling IPv6, I've tried switching DNS to CloudFlare, I've completely reset the router after the last flash update and re-set it up. Looking at the debug outputs, it appears that the daemons for the Armor stuff is still running, even though I have that disabled, and it's probably got something to do with the issues - but I don't know enough to say so for sure.
Still get random freezes and DNS dropout that last about 2 seconds per happenstance.
Would love to get into the router to watch the debug logs and fix the broken thing (whatever it is), but have been unable to enable telnet or otherwise connect to it except through the interface.
Again, LOVE the radio coverage and the backhaul speeds of WiFi6 - but SOMETHING is broken in this, and my money is on dnsmasq.
I did not enable Armor during the factory reset. However, it enabled itself (after I specifically did not), and I had to turn it off. I noticed in the debug runs that there's a lot of bitdefender daemons running, though - even though my router says it's Disabled.
Do you have the 7 series Orbi or 7 series S model Orbi?
I would make contact with NG support on this. I believe Armor shouldn't be re-abling on it's own if it's not enabled after a reset.
Hardware Version RBR750 Firmware Version V3.2.16.6_1.4.4 GUI Language Version V3.0.0.49_2.1.30.3 This is what I have - the Costco 2 satellite/1 router package.
I'm outside the 90 day warranty period.
- I don’t think it is a hardware issue. I have changed my device twice from Costco with same issues. Unfortunately NG support did not do anything either. My ticket is open for multiple weeks and now received an email that they want to close the ticket due to no activity on ticket :-(. I just changed dns to static at device level.