NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Intermittent DNS Errors and WiFi Issues
I have had the Orbi AX6000 for a few months now. While there are many things I love about it (great wifi coverage, great speed, looks nice, software, ease of setup, etc.), there are two very frustra...
vajim wrote:
FURRYe38 wrote:Did you try a factory reset and setup from scratch after updating FW?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
lof wrote:Updated manually to the latest firmware update and the issue seems to still persist. Spoke to Netgear support and so far the agent I spoke to said they are completely unaware of this entire issue. Had completely no WiFi access on some devices this morning either.
many have tried this.....it doesn't work
Manual resets tried here as well, this is happening to too many people across too many different ISPs and modem combinations for it to be a particular equipment or setup issue outside of the Orbi system.
lof wrote:
vajim wrote:
FURRYe38 wrote:Did you try a factory reset and setup from scratch after updating FW?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
lof wrote:Updated manually to the latest firmware update and the issue seems to still persist. Spoke to Netgear support and so far the agent I spoke to said they are completely unaware of this entire issue. Had completely no WiFi access on some devices this morning either.
many have tried this.....it doesn't work
Manual resets tried here as well, this is happening to too many people across too many different ISPs and modem combinations for it to be a particular equipment or setup issue outside of the Orbi system.
agree....it's firmware...plane and simple
Iroinically the first DNS issue this morning was when trying to access Netgear's own site. Support again trying to go through the whole rigmarole, the app crashed also during a livechat. To be charged for that kind of service also after 90 days? A joke. What a dismal, terrible customer experience overall. This had the opportunity to be an excellent product but it has just been utterly ruined by this glaring problem. Admit it and fix it, it's quite simple. To be quite honest, this has been reported since from what I see now late July of last year. If it takes 8 months to not even register this as a problem then I have absolutely 0 confidence in keeping this system. Will be reverting back to my previous setup and likely returning the Netgear soon.