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Re: Latest firmware for RBR860
I subscribed to a new ISP back in Nov to get an RBR860 upgrade. It came with a non public firmware version way higher than currently listed one. As I had to buy my own satellites and these updated to ...
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
Are speeds at the ISP ONT or Fiber unit good with out the RBR online.
Been historical posts that some ISPs get HW from router mfrs and put there own FW on these systems. These systems are not supported by the OEM mfrs, i.e. NG after the ISP takes over and puts there own FW on them.
What FW version was loaded on the system when you first go it?
You were able to put official NG FW on these units with ISP loaded FW?
To correctly test newer NG stock FW, you'll need to load up newer FW on the RBS first, then RBR lastly, then perform a factory reset and setup from scratch then observe for this issue if it appears again.
Possible something on the ISP provided system could be different however I don't think there should be any HW differences from ISP and NG retail. Any is possible when it comes to Orbi. 🙄
I ran v.15 on my 850 series for 30 days and saw no issues. Ran solid.
Your ISP support IPv6 Native?
Only issue others are seeing is that IPv6 is not working on v.15 version. So they do have to revert back to prior working version. We've sent this to NG already.
The ONT is a hyper fibre Nokia 110.
https://www.chorus.co.nz/help/ont/hyperfibre-type-110
I replaced all my ethernet with Cat6e.
I didn't think I could connect to and test the ONT from its 10GE/WAN port without the RBR connected. Worth giving this a try in the future when I need to eliminate my RBR from the mix.
The speed tests were fine from the RBR's webUI Speedtest (or Orbi app) and anything connected via wifi. It just didn't like LAN.
I can't recall the ISP's version but it was a very different number sequence suggesting it was a bespoke version for some local oddity. However, as the ISP also offers BYOR, had I bought a 860 then I would have had to run the public firmware. So I thought there's little risk in downgrading.
I was able to downgrade from the ISP's f/w fine. I did this as I assumed running my own sats on a way different version was asking for issues.
Rather than upgrade tom v15 and then factory reset and provision many hours of config from scratch (static IPs, VPN, device details etc), couldn't I just restore a backup after the factory reset? I've done that before and it's been fine.
IPv6 is disabled on the RBR - I vaguely recall this being one of the things the ISP advised me to change, along with removing the WAN credentials to sign-in (previous ISP had a username and password) and adding a VLAN tag group.
Is it worth running v15 only on the sats?
The link you posted shows that unit as a ONT and full on built in wifi router. If your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended and can cause problems. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router.
https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/Procedure-for-Factory-reset-of-RBS850/m-p/2367505/highlight/true#M53985
https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
Try option #2 first...First try a factory reset on the 860 after v.15 is loaded on the RBS first, then RBR lastly and after you set the ONT to one of the options above. Hoping that one of the options will eliminate the issue you saw on the Orbi system. Can also try AP mode as well.
FW versions need to be on same version between the RBR and RBS.
I should have elaborated - the ISP has not deployed the built in router or wifi features and uses it as a plain ONT, supplying a Netgear RBR or allowing BYOR & satellites.
There is no SSID enabled on the ONT. I did ask them if this was a supported option and they said no as the ONT is installed separately by the fibre backbone telco (Chorus) for ISPs to come along and connect their router/modem/mesh of choice, or allow BYOR by the customer. Interestingly, they have stopped handing out the RBR and have switched to a TP-Link instead and even discourage BYOR. I wonder if they have had cost, sourcing or reliability issues with Netgear, hence changing to TP-Link. This creates a potential risk should I get a hardware failure - I'd have to buy my own replacement RBR to work with my additional satellites or switch to their TP-Link (and still buy my own satellites).
OK, just making sure with the ONT. If that is the case then thats just the interface unit for the ISP services.
First try a factory reset on the 860 after v.15 is loaded on the RBS first, then RBR lastly and after you set the ONT to one of the options above. Hoping that one of the options will eliminate the issue you saw on the Orbi system.
FW versions need to be on same version between the RBR and RBS.