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Forum Discussion
Re: Major Firmware 7.2.6.31 issues
Hello. I may have the same issue going on. I updated the firmware Friday night and the router has wen down at least 3 times since where it was previously stable for weeks/months at a time. Have you be...
What model system do you have?
How was the system updated?
Does the front LED on the RBR turn PINK or WHITE when this happens?
Can you post the debug data seen there along with the Show Stats page from the RBR?
Take a screen capture please.
Router IP address/debug.htm
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
CAT6A STP is recommended between the RBR and ISP modem/ONT.
Is IPv6, SPC, Guest Network or Traffic Meter enabled?
Do you have the separate 6Ghz network enabled or disabled?
How are the RBS ethernet connected? Wireless or wired?
How many RBS are deployed?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰
Does this happen with the RBS turned OFF?
What channel configurations are currently set on the router?
Any Wifi Neighbors near by? If so, how many?
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Has a factory reset and setup from scratch been performed since last FW update?