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Solved
Nest Thermostat Batteries LOW on a new ORBI AX setup
I have a brand new ORBI AX wifi setup (RBR850 and 2 satellites) that i got configured and updated to the latest firmware (V3.2.15.25) about 10:00 last night with all nodes up to the version with a bi...
No.
Only thing I found was that with mine, being so close to the RBR, 5 feet, was having problems with the NEST. I found that when I moved the RBR away from the one NEST controller, 20-25 feet, the NEST controller started working with out draining the battery. Also was said that this is also a NEST controller issue as well that NEST needs to fix it on there side as these controllers ping pong back and forth on there own when there is more than 1 signal source in play, i.e. RBR and 1 or 2 RBS. Its also recommemeded to install the C power wire to your NEST from the main central AC system to help avoid the battery draining. You'll need to consult your systems mfr wiring diagram to find out which connection that is.
I'm not trying to tell users to redesign the homes or NEST placements. Trying to help users to see if some of the suggestions and configurations may help the behavior and then get some results and feedback from users having this problem so we can forward this info to NG so they and or NEST can help make changes to either NG Orbi FW and or NEST FW to help both work better and fix these problems.
So far I haven't changed my NEST placement or configuration since v32. What is working is keeping default CTS values and wifi setttings which for me, is working and keeping my NESTs online and not loosing batter life. It's the side effect from what I've seen with my NEST is that the NEST will not reconnect if the connection is lost with Orbi AX and the NEST continues to reconnect causing a battery loss over time if I don't catch the disonnect sooner then later. This seems to be a odd or bad NEST behavior on there part.
Ya, I agree NEST should work with out hassle with Orbi AX. Its been ongoing since I got mine and been working with NG on this as best as I can.
So, Aside from what we already know, any good feedback on results from suggestions given is appreciated so we can pass this on to NG for review. Hopefully they can get it all figured out. There seems to be differences in AX wifi vs AC wifi systems and how things are handled. There needs to be some tuning I presume at some level to get it working well with NEST controllers.
FURRYe38 wrote:I'm not trying to tell users to redesign the homes or NEST placements. Trying to help users to see if some of the suggestions and configurations may help the behavior and then get some results and feedback from users having this problem so we can forward this info to NG so they and or NEST can help make changes to either NG Orbi FW and or NEST FW to help both work better and fix these problems.
So far I haven't changed my NEST placement or configuration since v32. What is working is keeping default CTS values and wifi setttings which for me, is working and keeping my NESTs online and not loosing batter life. It's the side effect from what I've seen with my NEST is that the NEST will not reconnect if the connection is lost with Orbi AX and the NEST continues to reconnect causing a battery loss over time if I don't catch the disonnect sooner then later. This seems to be a odd or bad NEST behavior on there part.
Ya, I agree NEST should work with out hassle with Orbi AX. Its been ongoing since I got mine and been working with NG on this as best as I can.
So, Aside from what we already know, any good feedback on results from suggestions given is appreciated so we can pass this on to NG for review. Hopefully they can get it all figured out. There seems to be differences in AX wifi vs AC wifi systems and how things are handled. There needs to be some tuning I presume at some level to get it working well with NEST controllers.
Those settings didn't work for me. Default setup out of the box, and within hours my thermostats are offline. Honestly, who has time to mess with this nonsense when do any other routers have this issue with the Nest thermstats? None that I know of.
- NEST work out the issues? Seems like the issue is with Netgear.
Then return the Orbi AX system and find something that does.
Good Luck.
WilliamGr wrote:Those settings didn't work for me. Default setup out of the box, and within hours my thermostats are offline. Honestly, who has time to mess with this nonsense when do any other routers have this issue with the Nest thermstats? None that I know of.
- Experiencing the same issue. Have router and two satellites - all three Nest gen. 3 thermostats in my home have low power warnings and are disconnected from wifi.
Can you turne OFF 1 of your RBS and leave the other one online.
What is the distances from the NEST controllers to the RBR and to the RBS?
Inimical wrote:
Experiencing the same issue. Have router and two satellites - all three Nest gen. 3 thermostats in my home have low power warnings and are disconnected from wifi.- I can't disable anything as people are actively using the network. The distance is about 10 ft. from each one.
I recently added the 2nd satellite, the same issue was happening with one satellite. Everyone,
I just got off a online chat support with NEST themselves. I had the idea that to help with some of this, it would be nice that there NEST app gave notification of any kind of wifi disconnection with the controller, so users would be allowed to investigate the problem with there contorllers during any kind of abmornal condition. Normally the controllers will re-connect, however for odd issues, this would be helpful to users so they can take a look and gether contollers back online. The main issue is that when the controllers disconnect, they fail to get re-connected, for what ever reason they don't, thisi drains the battery thus everyone sees this as the end result. If users had early notification, then users can take action and get the controller reconnected thus help prevent battery drain.I presented this idea to NEST chat support this morning and it seemed to be well recieved and they said they would definately review this idea for there app. No idea if or when it will happen. Hoping it will be at some point in the future.
https://nest.com/support/contact-us/?from-chooser=true
They gave me some links for users to check out and if users are so inclined, can post about this and other things about there NEST products here:
https://support.google.com/googlenest/community?hl=en
I see this atricle as well though Orbi AX hasn't made this list: :smileyfrustrated:
https://support.google.com/googlenest/answer/9233444?hl=en&ref_topic=9361783
NG is aware of the problem with Orbi AX and NEST controllers and is working on it.
I'm seeing same thing, if I don't notice the controller disconnected for a long period of time, the battery will drain and has to be re-charged. If I catch the controller much sooner and get it re-connected, it's ok.
Hoping for a fix soon as well. :smileywink:
