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Nest Thermostat Batteries LOW on a new ORBI AX setup
I have a brand new ORBI AX wifi setup (RBR850 and 2 satellites) that i got configured and updated to the latest firmware (V3.2.15.25) about 10:00 last night with all nodes up to the version with a bi...
No.
Only thing I found was that with mine, being so close to the RBR, 5 feet, was having problems with the NEST. I found that when I moved the RBR away from the one NEST controller, 20-25 feet, the NEST controller started working with out draining the battery. Also was said that this is also a NEST controller issue as well that NEST needs to fix it on there side as these controllers ping pong back and forth on there own when there is more than 1 signal source in play, i.e. RBR and 1 or 2 RBS. Its also recommemeded to install the C power wire to your NEST from the main central AC system to help avoid the battery draining. You'll need to consult your systems mfr wiring diagram to find out which connection that is.
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
What is the distance between the RBR/RBS and the NEST controllers, in feet.
NG knows about this.
Cypress26 wrote:What a shame, the product has so much potential. I bet a quick fix would be to allow us to split the band and make the 2.4 and 5ghz bands visible seperately. Most likely the nest is switching between bands under the one SSID it sees.
FURRYe38 wrote:What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
What is the distance between the RBR/RBS and the NEST controllers, in feet.
NG knows about this.
Cypress26 wrote:What a shame, the product has so much potential. I bet a quick fix would be to allow us to split the band and make the 2.4 and 5ghz bands visible seperately. Most likely the nest is switching between bands under the one SSID it sees.
The NEST is about two feet a way lol, this is certainly not the issue.
Cypress26 wrote:
FURRYe38 wrote:What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-routerWhat is the distance between the RBR/RBS and the NEST controllers, in feet.
NG knows about this.
Cypress26 wrote:What a shame, the product has so much potential. I bet a quick fix would be to allow us to split the band and make the 2.4 and 5ghz bands visible seperately. Most likely the nest is switching between bands under the one SSID it sees.
The NEST is about two feet a way lol, this is certainly not the issue.
Also, as stated above this does not happen with my previous router or AP.
maybe a bit too close. Can you move the RBR away from the NEST?
Try this, try turning down the power output of the RBRs wifi radios from 100% to 25% and see if this changes anything. Under Advanced Tab/Advanced Settings/Wireless Settings
Just to see if this changes anything. The NEST is getting disconnected from the wifi signal and is not able to rec-connect for some reason. This causes the NEST to continue to connect to a signal, and causes the battery to drain. It would be nice if the NEST app gave users notification of when the controller becomes disconnected so we can fix the problem sooner then letting the battery drain in these cases.
Cypress26 wrote:RBR
- Own a Ferrari but drive it like a corolla.
Tried all this with no difference. Please listen to the many people with the same issue and different distances and work on getting a patch update to fix this. The troubleshooting steps repetitive and none working.
FURRYe38 wrote:maybe a bit too close. Can you move the RBR away from the NEST?
Try this, try turning down the power output of the RBRs wifi radios from 100% to 25% and see if this changes anything. Under Advanced Tab/Advanced Settings/Wireless Settings
Just to see if this changes anything. The NEST is getting disconnected from the wifi signal and is not able to rec-connect for some reason. This causes the NEST to continue to connect to a signal, and causes the battery to drain. It would be nice if the NEST app gave users notification of when the controller becomes disconnected so we can fix the problem sooner then letting the battery drain in these cases.
Cypress26 wrote:RBR
You'll need to contact NG support and let them know about your experiences and what your seeing.
Thank you.
Cypress26 wrote:Tried all this with no difference. Please listen to the many people with the same issue and different distances and work on getting a patch update to fix this. The troubleshooting steps repetitive and none working.
FURRYe38 wrote:maybe a bit too close. Can you move the RBR away from the NEST?
Try this, try turning down the power output of the RBRs wifi radios from 100% to 25% and see if this changes anything. Under Advanced Tab/Advanced Settings/Wireless Settings
Just to see if this changes anything. The NEST is getting disconnected from the wifi signal and is not able to rec-connect for some reason. This causes the NEST to continue to connect to a signal, and causes the battery to drain. It would be nice if the NEST app gave users notification of when the controller becomes disconnected so we can fix the problem sooner then letting the battery drain in these cases.
Cypress26 wrote:RBR
Unfortunately I recently got the RBK852 without knowing the whole issue with the Nest thermostat. I contacted Netgear support and the only suggestions I have gotten as follows is to:
- Change the CTS to 2347
- Change the DNS to 8.8.8.8
- Change the MTU setting
- Re-flash the latest firmware manually
So far nothing helps. I have disconnected my WiFi for now while I decide what to do next. I am thinking of returning the mesh system.
- That would be my suggestion and my biggest resolution to this problem!
This product should not be on the market, as the primary concern I raised when I purchased it continues to exist.
Netgear engineers do not care and the cost of this system price point should not have this issue exist for this long! It also should not matter the distance and this is just truly a slap to customers while ruining Netgear’s reputation.
iNexxFear wrote:
That would be my suggestion and my biggest resolution to this problem!
This product should not be on the market, as the primary concern I raised when I purchased it continues to exist.
Netgear engineers do not care and the cost of this system price point should not have this issue exist for this long! It also should not matter the distance and this is just truly a slap to customers while ruining Netgear’s reputation.The funny thing is they blame nest and wish they had "Notifications to alert the user of disconnects" but come on Nest works with all the hundreds of products out there without an issue. Its a lame excuse. I recommend who ever purchase this Mesh system and see this thread please return the product.
Agree. I already ready returned mine to Costco.
We are facing similar issues (low battery) with Nest since we installed Orbi Mesh 6 router. Looks like this is a known issue. Plan to follow this thread, lot of good information. I will
WilliamGr wrote:Agree. I already ready returned mine to Costco.
open a case with Netgear.
WilliamGr wrote:Agree. I already ready returned mine to Costco.
- The biggest suggestion is to just return don’t bother with Netgear, they did nothing when I first experienced this and your heading into heating months. Unless you have a wire to keep the nest charged otherwise you are ready for headaches
FDohadwala wrote:We are facing similar issues (low battery) with Nest since we installed Orbi Mesh 6 router. Looks like this is a known issue. Plan to follow this thread, lot of good information. I will
WilliamGr wrote:Agree. I already ready returned mine to Costco.
open a case with Netgear.
WilliamGr wrote:Agree. I already ready returned mine to Costco.
Just send it back. There's no point at this stage hanging around. This was first mentioned 4 or 5 months ago and Netgear don't seem interested in fixing it. If they had even said they have replicated the issue and are working to fix it, I'd have kept mine - but nope. Just "can we get your serial number" messages, which tells me they have no clue. This affects all of them.