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Re: New - Orbi RBR/RBS 850/860 and 960 series Firmware Version 7.2.7.15 Released
I have issues with IPv6 as well. I reboot the router, IPv6 works for a few minutes, then it stops again. This only started with this firmware. I brought a relative's Orbi (older firmware - forgot...
I tried opening a ticket, and the system tells me I need to pay them to file the ticket.
Seriously? I need to pay Netgear to inform Netgear THEY messed up?
I posted on social media in a few places. If I don't hear back within a week, am escalating legally next.
This is unacceptable - a company remotely breaking a product you paid for, that was working fine, then asking you to PAY money to ask them to fix THEIR OWN mistake.
Maybe setting a court precedent will force companies like Netgear to take tickets for free, as well as make it (a lot) easier to downgrade firmware.
I tried opening a ticket, and the system tells me I need to pay them to file the ticket.
Seriously? I need to pay Netgear to inform Netgear THEY messed up?
I posted on social media in a few places. If I don't hear back within a week, am escalating legally next.
This is unacceptable - a company remotely breaking a product you paid for, that was working fine, then asking you to PAY money to ask them to fix THEIR OWN mistake.
Maybe setting a court precedent will force companies like Netgear to take tickets for free, as well as make it (a lot) easier to downgrade firmware.
Something you'll need to contact NG support about as all that is beyond forum help.
Take your complaint up with them.