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Forum Discussion
FURRYe38
Oct 08, 2021Guru - Experienced User
New - RBR750 / RBS750 Firmware Version 4.6.5.14 Released
Enhancements:
Adds support for the RBS350
Security Fixes:
Fixes security vulnerabilities.
For more information about security vulnerabilities, visit https://www.netgear.com/about/secu...
- Oct 09, 2021
WOW, this morning about 2am i decided to update my two ORBI RBS satillites first. and that went ok, till a fantom ORBI showed up in my Orbi App. i then proceeded to update the RBR750, that went well till it said it was online but it wasnt. i followed the directions according to Furrye38, (ty) and i unplugged the sats and then the router, waited 2-3 minutes then i plugged in the router and then the sats and waited........it took a few minutes and the router came online then the sats followed. it still took some time for all my devices to get back on line (about 60), which is normal thing that has been happening. then today was the test. we had some heavy thunderstorms roll in, these south florida storms alway knock out some power or damages some weak transformers to were the power goes on and off real quick. it happened 3 times in a half hour i also have the comcast modem and the RBR750 plugged into a surge and battery back up. the weakest like here is the sats, no battery-back up for them and they used to take forever to re-sync but after the upgraded firmware last night, WOW, the ORBI's came right back online which shocked me, i thought i would need to reboot the sats. but no input from me and the whole system came back online quick. i am no IT guy here but this is a major inprovement from the previous firmware that almost killed the ORBI system. thanks to all here on this forum, i have learned alot from here.
FURRYe38
Dec 17, 2021Guru - Experienced User
You may need to factory reset the system and power the system OFF as well.
https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR850-RBS850-Firmware-Version-4-6-3-16-Released/m-p/2150287/highlight/true#M21560
https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR850-RBS850-Firmware-Version-4-6-3-16-Released/m-p/2150391/highlight/true#M21575
https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR850-RBS850-Firmware-Version-4-6-3-16-Released/m-p/2150417/highlight/true#M21579
If this fails, then return it while your in a return period.
msfurry
Dec 17, 2021Tutor
FURRYe38 wrote:You may need to factory reset the system and power the system OFF as well.
https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR850-RBS850-Firmware-Version-4-6-3-16-Released/m-p/2150287/highlight/true#M21560
https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR850-RBS850-Firmware-Version-4-6-3-16-Released/m-p/2150391/highlight/true#M21575
https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR850-RBS850-Firmware-Version-4-6-3-16-Released/m-p/2150417/highlight/true#M21579
If this fails, then return it while your in a return period.
Thank you
Seems to be the most popular suggestion thus far. But on the other hand I don't think my other system had quite the number of problems so I may return the Netgear. I hope I won't be charged for product support for chating with you.
- EagleLandedDec 17, 2021Star
Yes - he is interupting the conversation with links and questions like always.
Everytime new poor users tells about their issues they are met with 20 questions and 5 link. Not a words about the risk that this user might been hit by the bad FW. That is not fair towards users not informing about this. If he was not on NG pay-roll, he would have informed about the risk, else his should consider his integrity.
I respect and appreciate the willingness to help other, but I find the way it is done strange. And questions why he is not directing all his energy towards getting NG to deal with their customers. I do not buy that NG are aware and never tell then they are going to release something - and pay him hold the line
- EagleLandedDec 17, 2021Star
And by the way - I had today a rare ISP breakdown for 10 min. Now all satelites a totally bricked again - og I have restarted 10 times since ISP were back again. And it is still not working. All Mac devices disconnects randomly every hour. Even the LAN it cannot keep stable. Are my Netgear Arlo craches constanty together with my Hue witch have so must latency that it is a joke.
The only thing that keep the family running is a (ironically) a Netgear 5G mobile router - I should charge NG all the money I spend on an unlimited data-plan to keep the household running, being able to do our jobs and school from home during yet another lockdown.
And I paid to get the best in class MESH Wifi 6 system -. and I get no support - and cannot retun.
- FURRYe38Dec 17, 2021Guru - Experienced User
Yes for some, there are problems. NG is aware. Takes time to fix things.
Try a reset and see. Has helped others:
Any community forums is always free support, help and information though is limited on what we can do though.
msfurry wrote:
Thank you
Seems to be the most popular suggestion thus far. But on the other hand I don't think my other system had quite the number of problems so I may return the Netgear. I hope I won't be charged for product support for chating with you.
- jamacphotoDec 17, 2021ApprenticeThanks for the Laugh lol
Saw this in a post “it takes time for fix things..”
Lol
If I took that much time to fix things I’d be unemployed as a programmer lolol
Thanks - EagleLandedDec 17, 2021Star
Don't stop laughing yet :-)
There comes the best. The MR5200 5G mobile route (800 USD), you cannot put in front of the Orbi RBS850, because the IP passthrough avoidance functionally is not working as intended. Guess why - another NG FW issue :-)
At least NG Product management is trying to step up here - instead of sending the "Super User" in town
- N3tworkDud3Dec 17, 2021Apprentice
EagleLanded wrote:.........
At least NG Product management is trying to step up here - instead of sending the "Super User" in town
Not quite sure what you are referring to about NG Product management - if you are referring to the Furry character, I don't think he's an NG employee but some yahoo that SOMETIMES has good ideas but is more of a broken record with "be sure you backup" "here are some links" and "not everyone is having an issue" "NG is aware - give them time" blah blah blah. As far as I can tell, NO ONE from the company has been participating anywhere on these forums in relation to this firmware saga.
- jamacphotoDec 17, 2021ApprenticeWant to give a tip of the hat to Furry who has done a lot to try and help us during these very trying situation
- FURRYe38Dec 17, 2021Guru - Experienced User
Thanks, glad someone appreciates us. Only here to help out where we can. We already know problems that are out of our handes for those who have problems and need NG to fix there problems. We can only do so much. Forums are for user to user help and information mostly. We all know about everyones frusttrations. Not much else we can do. I have been advacating to NG when I can in regards to users problems. Anything beyond that, users need to contact NG support and let them know about there problems. That alll.
And not to sound unprofessional, but some of you JA users out there make it hard on us to help out sometimes. It's very un-called for and un-necessary!!!
Have a great weekend. Happy Holidays.