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Forum Discussion
New - RBR750 / RBS750 Firmware Version 4.6.7.13 Released
New Features: 03/24/2022
SPC support for clients connected to guest network.
DHCP Option 60&61 support for ISP internet & IPTV connectivity.
Enhancements:
Singapore password requiremen...
Just so we know, how what your Orbi updated? Auto update or did you manually download and apply the FW update your self on to the RBS the RBR web pages?
jordand wrote:
FURRYe38 wrote:
Understand that as well. Though going forward, NG would and should probably check on your system to be sure it can take newer v4 FW and work right. There could be some odd HW or Mis configurations that they could look into and check to see if there is something wrong with the FW, HW or your configuration to make sure it works better. NG is only going to update these with V4 versions of FW and if they don't know what's going on with your particular unit, then this maybe passed over and you'll not be able to fully use V4 FW. It should be looked into so you can take advantage of future FW updates.
I really want to get this resolved. I like to use things that are updated, and I hate the fact that it's running an old version and the app doesn't work properly because of it. But I don't really have a choice, do I? I could contact NG again, but it's quite difficult to get in touch with them, especially here in the netherlands. I'll just stick it out with this firmware and hope it doesn't get me hacked 😂
FURRYe38 wrote:Just so we know, how what your Orbi updated? Auto update or did you manually download and apply the FW update your self on to the RBS the RBR web pages?
jordand wrote:
FURRYe38 wrote:Understand that as well. Though going forward, NG would and should probably check on your system to be sure it can take newer v4 FW and work right. There could be some odd HW or Mis configurations that they could look into and check to see if there is something wrong with the FW, HW or your configuration to make sure it works better. NG is only going to update these with V4 versions of FW and if they don't know what's going on with your particular unit, then this maybe passed over and you'll not be able to fully use V4 FW. It should be looked into so you can take advantage of future FW updates.
I really want to get this resolved. I like to use things that are updated, and I hate the fact that it's running an old version and the app doesn't work properly because of it. But I don't really have a choice, do I? I could contact NG again, but it's quite difficult to get in touch with them, especially here in the netherlands. I'll just stick it out with this firmware and hope it doesn't get me hacked 😂
So as recommended, I updated the RBS first, one by one, via ethernet connection. I visited their admin pages, uploaded the firmware. I then powered them off, updated the router, powered that off, factory reset everything and set it all up from scratch on the latest v4 (this one). I tried it for a couple of days, and the main issue was that no matter if I had 1 or 2 satellites, at seemingly random intervals, all devices connected to satellites would randomly jump to the router.
I adjusted the transmit power, reduced the amount of satellites, disabled AX, tried all sorts of things. I couldn't get a reliable connection out of the satellites. My Wifi would just drop continuously. I was in video calls for work and every 2-5 minutes I would lose 30 seconds of audio and video because my connection went to 2.4ghz and 1mbps.
I've had no such issues on v3. So, after downgrading again (a lengthy procedure at that!) everything is fine again thankfully. I really don't think my setup is strange. It's a regular terraced house, 150m2, three floors, with a satellite on each. It's quite an old house, so I thought maybe we had too many satellites, but the issue remains no matter if there is 1 or 2.
On v3, everything seems to roam correctly.
Ok, thank you for this information.
What channels are you using? Try 1 and 40 on the RBR...next time you get v4 loaded.
jordand wrote:
FURRYe38 wrote:
Just so we know, how what your Orbi updated? Auto update or did you manually download and apply the FW update your self on to the RBS the RBR web pages?
jordand wrote:
FURRYe38 wrote:
Understand that as well. Though going forward, NG would and should probably check on your system to be sure it can take newer v4 FW and work right. There could be some odd HW or Mis configurations that they could look into and check to see if there is something wrong with the FW, HW or your configuration to make sure it works better. NG is only going to update these with V4 versions of FW and if they don't know what's going on with your particular unit, then this maybe passed over and you'll not be able to fully use V4 FW. It should be looked into so you can take advantage of future FW updates.
I really want to get this resolved. I like to use things that are updated, and I hate the fact that it's running an old version and the app doesn't work properly because of it. But I don't really have a choice, do I? I could contact NG again, but it's quite difficult to get in touch with them, especially here in the netherlands. I'll just stick it out with this firmware and hope it doesn't get me hacked 😂
So as recommended, I updated the RBS first, one by one, via ethernet connection. I visited their admin pages, uploaded the firmware. I then powered them off, updated the router, powered that off, factory reset everything and set it all up from scratch on the latest v4 (this one). I tried it for a couple of days, and the main issue was that no matter if I had 1 or 2 satellites, at seemingly random intervals, all devices connected to satellites would randomly jump to the router.
I adjusted the transmit power, reduced the amount of satellites, disabled AX, tried all sorts of things. I couldn't get a reliable connection out of the satellites. My Wifi would just drop continuously. I was in video calls for work and every 2-5 minutes I would lose 30 seconds of audio and video because my connection went to 2.4ghz and 1mbps.
I've had no such issues on v3. So, after downgrading again (a lengthy procedure at that!) everything is fine again thankfully. I really don't think my setup is strange. It's a regular terraced house, 150m2, three floors, with a satellite on each. It's quite an old house, so I thought maybe we had too many satellites, but the issue remains no matter if there is 1 or 2.
On v3, everything seems to roam correctly.
- Is anyone else having issues with all devices disappearing from the app and web interface? Also a drop in WiFi speed. I rebooted, but about a day later, all my devices are gone, and the performance dropped.
Have you powered OFF the ISP Modem/ONT and RBR and RBS for 1 minute or longer then back on?
Theobuck wrote:
Is anyone else having issues with all devices disappearing from the app and web interface? Also a drop in WiFi speed. I rebooted, but about a day later, all my devices are gone, and the performance dropped.- Not yet I call tech support since it is still under Gearhead contract. They made some configuration changes and reloaded the Firmware. It is doing the same thing today. I am calling support back tonight (oh joy). I will try to power down the ONT & The Orbi system also. I had a gut feeling I should hold off on the upgrade
Try that first.
A factory reset maybe needed as well.
I discovered the new firmware caused my sats to get out of sync with the router and even doing a standard re-sync would not get them back on the same page with the router. Take a close look at the router's webpage and determine what channel the 2.4 GHz band is broadcasting on. (Under the wireless tab.) Then check each satellite's webpage and determine if the sats are broadcasting on the same channel. If not, set the router to whatever channel the sats are broadcasting, apply the change, and let the system settle for 10-15 minutes. Check the router and sats again to be certain they're all on the same channel. This work-around stabilized my Orbi system and brought speeds back up. Good Luck!
tucsontico wrote:
I discovered the new firmware caused my sats to get out of sync with the router and even doing a standard re-sync would not get them back on the same page with the router. Take a close look at the router's webpage and determine what channel the 2.4 GHz band is broadcasting on. (Under the wireless tab.) Then check each satellite's webpage and determine if the sats are broadcasting on the same channel. If not, set the router to whatever channel the sats are broadcasting, apply the change, and let the system settle for 10-15 minutes. Check the router and sats again to be certain they're all on the same channel. This work-around stabilized my Orbi system and brought speeds back up. Good Luck!
