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Forum Discussion
New - RBR750 / RBS750 Firmware Version 4.6.7.13 Released
New Features: 03/24/2022
SPC support for clients connected to guest network.
DHCP Option 60&61 support for ISP internet & IPTV connectivity.
Enhancements:
Singapore password requiremen...
I would give the system a full factory reset and setup from scratch.
Also that switch has some 'Green Ethernet' features. Something that maybe causing problems with your system. Seen some switches work ok but others give problems.
Also be sure LAN cabling is good. CAT6 is recommended. You might use CAT6A Shielded Twisted Pair (STP) between the modem and RBR. Shortest lenth possible.
MNChuck wrote:
Thanks for the quick response on this.
The modem is a Netgear CM1150V and the ethernet switches are Netgear ProSafe GS105E's. The house is 5000 sq ft on two levels; one satellite is about 50 feet from the router with an interior wall in between, and the second satellite is about 50 feet from the first satellite with interior walls in between as well. But as I indicated in my post, both satellites are hardwired back to the router.
I do have neighbors in houses detached from ours, and at least one of their wifi networks shows up in my house though interference has never been an issue. But, I will try designating the channels as you suggested.
I think it is significant that both satellites disconnected from the router for some reason while the router remained able to provide wired internet connectivity to a PC wired directly into the router. To me, this would eliminate issues with the modem or ISP provider, and would seem to point to an issue with the Orbi system. What could cause wired backhaul satellites to lose connection to the router while the router continues to operate.
One other detail - when I was unable to access the wireless network, the 'Guest' network on my Orbi system was also not working.
Is there a way to do the full factory reset using a saved file of my current set up, or do I need to start over as when the system was just purchased? And to start the process, do I push the reset on the router and both satellites? I dread doing a complete setup as when new as that took a number of tries and calls to Netgear, and calls to Netgear are not an option now.
I read in another message in this string that someone heard from Netgear that there may be a patch for this software version soon, so I may just wait for that and then give it some time to see if the system is more stable.
I echo the comments of many others on this and other message strings on this community site regarding how frustrating it is to be having such severe and prolonged issues with a very expensive system from what used to be a brand that could be trusted. It is especially frustrating that Netgear doesn't provide free technical support for longer than the initial 90 day purchase period - that is really meager for this type of product and is such a poor contrast to a great consumer brand like Apple.
I do really appreciate, however, the time and efforts of the advisors on this site who are providing support! We would be completely lost without that resource and help!