New - RBRE960 / RBSE960 Firmware Version v6.3.7.10 Released

Glad you got it working. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡

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Dfran1 wrote:
I updated firmware again and reset factory defaults again………
Shut down again by FURRYe38 suggesting steps
And all seems good 👍
I have not lost the devices on the app or in the web browser.
Thank you

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I have an issue on 6.3.7.10, where anything that is plugged into a satellite will not show up in either the app or in the browser.  I originally loaded the new firmware when it first came out and the issue came up. The devices are getting IP addresses but will not show up anywhere.   I went through the usual procedure of powering everything everything down and then powered everything up, with same results.  I left it alone for a day, same results. I eventually reverted back to 6.3.7.5 and the devices that were plugged into the satellite were back to showing up in the app and the browser.   I waited a week and after the week, I did a complete reset, loaded the new firmware (6.3.7.10) and started again, with exactly the same results, anything plugged into the router or satellite will not show up in the app or in the browser.  Going back to 6.3.7.5 will once again allow the devices to show in the browser and in the app.  I did this 3 times now with exactly the same results each time.  This only happens with devices that are plugged into the Ethernet ports and not devices that connect via WiFi.  I also tried switching to a different port with exactly the same results.  I am back to 6.3.7.5 at this point after trying a total of 4 times with completely clean installs the last 3 times and not using any kind of backup.6.3.7.106.3.7.5

Are you loading the RBS first then RBR lastly? 

Do devices appear as connected on the RBS web page if you log into it's web page there while on v.10 FW? 

Are you factory resetting the RBR and RBS prior to loading FW or after loading v.10 FW? 

What Browser are you using? Happens in other browsers? 

I've not seen this on my 9 series with MS Edge.

RafS 

Yes, I always update the 2 RBS first.  I did the reset both ways, before loading the firmware, and then when that didn’t work, I started again, and did a reset after the firmware was loaded, with exactly the same results.  The devices do not appear whether I log into the satellite directly or through the main page.  This has me baffled as I usually jump on firmware updates and have never had issues until this one.  I spent 6 hours going back and forth between the two firmwares, switching ports to see if it’s the 2.5gb port that’s the problem (it wasn’t), and eventually went back to 6.3.7.5 which is working fine.  Anything that gets plugged into a port will get an IP address assigned, but will not show in any list as a device on my network. I just started a new job and haven’t really had time to devote to this but wanted to see if anyone might have any ideas. 

1. I did a reset before loading firmware.

2. I did reset before and after loading firmware.

3. Switched ports with same results

4. Did not use backups for any of the new setups to eliminate backup being the culprit 

5. I screamed a little and thought of taking up drinking

6. Decided to post on here to ask for ideas/suggestions.. 

I used two browsers, Safari and Firefox

Ok, I've passed this onto NG for review. Seems that some 9 series users are seeing this issue while others are not. 

Blanca_O KevinLiT 

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RafS wrote:

Yes, I always update the 2 RBS first.  I did the reset both ways, before loading the firmware, and then when that didn’t work, I started again, and did a reset after the firmware was loaded, with exactly the same results.  The devices do not appear whether I log into the satellite directly or through the main page.  This has me baffled as I usually jump on firmware updates and have never had issues until this one.  I spent 6 hours going back and forth between the two firmwares, switching ports to see if it’s the 2.5gb port that’s the problem (it wasn’t), and eventually went back to 6.3.7.5 which is working fine.  Anything that gets plugged into a port will get an IP address assigned, but will not show in any list as a device on my network. I just started a new job and haven’t really had time to devote to this but wanted to see if anyone might have any ideas. 

1. I did a reset before loading firmware.

2. I did reset before and after loading firmware.

3. Switched ports with same results

4. Did not use backups for any of the new setups to eliminate backup being the culprit 

5. I screamed a little and thought of taking up drinking

6. Decided to post on here to ask for ideas/suggestions.. 

 

I used two browsers, Safari and Firefox

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Thank you, appreciate the help.

Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System

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Dfran1 wrote:
My device list came back after 5 days on its own in the web browser
Never lost the list in the app after 2nd firmware reset

I have now installed the RBR960 only, at my place of work to replace their old RBR50

Work has an armor subscription but the app on my phone is tied to me, guess I have to log out and log in with my work email that the armor subscription is tied to to get it activated. Would be nice if that was a little easier.

I do notice with armor in the app , it’s green devices showing , I guess that means it’s good.
My 960 at home with no armor has white.

Otherwise this firmware seems stable like a rock.
Apple and IOS devices, blink , nest, Lutron, chamberlains, etc.
think I am going to move the smart devices to the lol network (and turn it on) , even though it’s going to be time consuming. Anybody have problems with that?
Otherwise I’ll leave be….

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So I spent over 3 hours on the phone with NETGEAR support with them taking over my computer and doing the update again and once again we ran into the same exact issue where anything plugged into the satellite would not show up in the list of devices.  We ended up going back to 6.3.7.5 since he agreed that there is something going on with firmware 6.3.7.10 but he could not at this point tell me what it was.  He tried to see if there was a beta firmware available but there was none at this point.  Very pleasant interaction overall with the person who was helping me out even though we didn’t fix the issue, but glad someone saw what I was seeing when updating the firmware. 

THanks for the feedback. Keep in touch with them. I presume this maybe a problem for some and maybe not for others. Would be hard to fully tell with yours. 
I would ask them to capture debug logs from your system as well. 

Blanca_O KevinLiT 

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RafS wrote:

So I spent over 3 hours on the phone with NETGEAR support with them taking over my computer and doing the update again and once again we ran into the same exact issue where anything plugged into the satellite would not show up in the list of devices.  We ended up going back to 6.3.7.5 since he agreed that there is something going on with firmware 6.3.7.10 but he could not at this point tell me what it was.  He tried to see if there was a beta firmware available but there was none at this point.  Very pleasant interaction overall with the person who was helping me out even though we didn’t fix the issue, but glad someone saw what I was seeing when updating the firmware. 

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They captured debug logs from each firmware version when we had it loaded on the Orbi's.  It was quite an experience but glad the person I dealt with was pleasant to chat with while the system was doing what it needed to do.  Hopefully they figure out what's going on.

Good to hear. 

FYI:

https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/New-RBRE960-RBSE960-Firmware-Version-7-2-6-21-Released/m-p/2333935/thread-id/47328