New RBR850 / RBS850 Firmware Version 4.6.3.16 Released

How is the RBS wired to the RBR? Directly to the back of the RBR, to the ISP modem or is there a LAN switch in between the RBR and RBS while in AP mode? 

AP Mode is working for me on my 8 series. 

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pb01890 wrote:

Definitely something wrong in AP mode with newest firmware. My only satellite with ethernet backhaul is not found. In router mode no issue.

I tried everything, reboot, hard reset, new setup,... same behaviour... oh well I will leave it in router mode for the time being (my ISP router cannot be put in bridge mode.. :)) 

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Wired to RBR, no switch. Worked fine on fw 3.x

What CAT# cables are you using? CAT6 is recommended. Are cables in wall cabling?

I had mine in AP mode running well over a week, both RBS ethernet connected, with switches. 

IF you haven't done a reset, You may need to factory reset the system and power the system OFF as well. 
https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR850-RBS850-Firmware-Version-4-6-3-16-Released/m-p/2150287/highlight/true#M21560
https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR850-RBS850-Firmware-Version-4-6-3-16-Released/m-p/2150391/highlight/true#M21575
https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR850-RBS850-Firmware-Version-4-6-3-16-Released/m-p/2150417/highlight/true#M21579

Something to try if you go back to AP mode. 

Tell us something we DON'T know. NG is already aware. 

We are here to check troubleshooting steps and see if we can help offer some short term solutions or help. 

Resets have been working form some users, some maybe not so much. 

User are encouraged to contact NG support and let them know what yoru experiencing. 

Otherwise, ALL users having problelms need to be patient. Fixes don't come over night. Takes time. 

Thank you. 

Good Luck. :smileywink:

NG doesn't announce when future FW is forth coming. User need to review NG download support page, look for any udpates on there RBR systems or check out the forums. 

Good Luck. 

After the latest firmware was pushed to my RBR850 router and RBS850 satellites it drove me crazy. Wifi was more or less unusable (wireless connections dropping all the time). Because I earn my income online that's disastrous. By restoring the previous firmware version all problems were solved immediately. Unfortunately NG does nightly forced firmware updates, so I could not just reinstall the old firmware.

I contacted Netgear technical support by telephone. I got some strange answers along the way Strangest remark from your support guy is that you MUST reset your satellites and router (in that order) after every firmware update because of caching issues. I'm a software developer myself and flushing your cache with a software update is such a common practice that I cannot believe that Netgear fails to make that work. Another habit from the support guy that made me frown was the consistent pointing at other vendors (My glass fiber modem vendor, Apple devices). My question of why the previous firmware version did not show any issues was never answered.

In the end, after a long phone call and tuning the setup, the dropping wifi connections seem to be fixed, but at a cost: my LAN over WiFi has become MUCH slower. With the previous firmware I used to have at least 250Mb/s (usually more) up and down throughout the house. With router and satellites in the same locations as before but with the new firmware this has gone down to something like 52Mbs/ down and 38Mb/s up, or at most 100Mb/s when there is little network traffic.

I paid top money for a very expensive set of devices and I was really really happy about the investment until v4.3.16. The device I bought is degraded, not only performance wise but also functionally:

There used to be a debug page with a number options:

- It used to possible to enable a telnet interface giving access to some very useful low level tweaking features. That function was taken away degrading the product I paid a lot of money for.

- It used to be possible to disable automatic firmware upgrades. Would have REALLY been useful in the current situation. That option is also gone, degrading the product I paid a lot of money for.

There are traces of old debug functionality hidden in the html source of the debug page, however enabling telnet seems to be disabled in the firmware too, so you cannot hack yourself into the console by firing a curl request.

Long story short:
I paid a lot of money for a useful product that

- has functionality taken away from it

- has severe stability and performance issues

Fingerpointing at Apple by your support people does not build trust. Consistently refusing to answer the question why the previous firmware version did not have the stability and performance problems also builds no trust.

I cannot go forward with Netgear like this. My income depends on having a very good network connection. Netgear needs to solve this quickly or forces people to look for another vendor.

"Otherwise, ALL users having problelms need to be patient. Fixes don't come over night. Takes time."

I've been patient for far too long now. Problems came over night (literally). A temp fix is there (revert the fw update). I hate it when software is tested in production.

BTW the title of this thread tells me that the issue is fixed. Well: it's not.

You may need to factory reset the system and power the system OFF as well. 
https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR850-RBS850-Firmware-Version-4-6-3-16-Released/m-p/2150287/highlight/true#M21560
https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR850-RBS850-Firmware-Version-4-6-3-16-Released/m-p/2150391/highlight/true#M21575
https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR850-RBS850-Firmware-Version-4-6-3-16-Released/m-p/2150417/highlight/true#M21579

What I did to get v4.6.3.16 working on my 8 series:
https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-Online-Update-4-6-3-16-RBR850-RBS850/m-p/2155645/highlight/true#M22357
https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-Online-Update-4-6-3-16-RBR850-RBS850/m-p/2154700/highlight/true#M22256

For troubleshooting problems, it is a necessary step. Seen many issues solved by a reset and setup from scratch. Been like this for many years. 

Even others have already reported that reset seems to fix problems seen on Orbi:

https://www.reddit.com/r/orbi/comments/qluh8k/rbr750rbs750_firmware_46514_one_step_forward_two/?utm_source=share&utm_medium=web2x&context=3

Of course, it's up to users to do it or not. Your choice. 

Elayton28, Please leave us now!

Didn't it say earlier this was it's

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elayton28 wrote:

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mvl-sb wrote:
Maybe techies don't mind but for the average customer who spent a lot of money it's annoying as hell. And the real questions that a lot of people have are never answered: why cant we disable automatic fw updates?

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Or easily downgrade to a stable FW?

 

Bwhahahahahahahaha FURRY....give me a break with your copy past guru BS.

 

 

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last post...and the talking colostomy bag keeps on yapping?

Unfortunteately NG doesn't seem to want to give it's users the ability to stop automatic FW updates. Been like this since Orbi first came out. Users have requested this feature:

https://community.netgear.com/t5/Idea-Exchange-For-Business/idb-p/idea-exchange-for-business

I agree it would be nice to have a downgrade path when newer FW breaks something. 

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mvl-sb wrote:
Maybe techies don't mind but for the average customer who spent a lot of money it's annoying as hell. And the real questions that a lot of people have are never answered: why cant we disable automatic fw updates?

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