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Forum Discussion
New RBR850 / RBS850 Firmware Version 4.6.3.16 Released
Security Fixes:
Fixes security vulnerabilities.
For more information about security vulnerabilities, visit https://www.netgear.com/about/security.
Bug Fixes:
Fixes the issue where the s...
spewak wrote:
ChristineT,
Thanks for reaching out. I sent my unit back as it was too much money out of pocket for a product that I could not use reliably.
I
havehad nothing BUT Netgear in my home, but no more.As I stated in one of my posts, as soon as Netgear gets their s**t together, then I will most likely return. Until then, I purchased and am using Linksys' Velop mesh system.
I am new to the Orbi RBK852 with 1 RBS. I read nothing but great reviews by professionals. I upgraded to the Orbi to get better speeds and expand my network coverage. Install went perfect and easy. 3 weeks went by and nothing but great speeds and solid WiFI. Then during the wee hours of the morning ... internet was lost. RBK-850 was Solid Magenta. Wifi was broadcasting, internal communication was working but nohing in or out via the modum. Modum indicated all was good there and I did have VOIP phones. Power Cycle the RBK852 (as I did not know of this issues since I was new to Netgear) and all was restored. This lasted about 7-10 days and it happened again. Then 4 days later again. I thought I had bad hardware so I retuend and exchanegd the Orbi. Did the new install from scratch and easy peasy. All was good for about 10 days and bam ... lost internet, RBK-852 was Solid Magenta again ... internal commication but no Internet. I logged in to the RBK-852 via the browser to look at status, health, IP addresses etc and all looked fine except "NOT ONLINE". Now ... I started to research online and found this. To be honest this is extremely disapointing that NG has let this go on this long. I was reluctant to buy anything Netgear from past experices ... but the reviews were so good I thought I would give it a shot ... an now this. Not a very good way to win back customrs that left you in the past NG. I work in broadcast and have many customers ask me about WiFi routers etc ... I can assure you if this does not get fixed quickly ... Netgear and or Orbi wil NOT be recommened. This has caused me many issues of not being able to be online, many hours or trying to figure out what my issue is and scraching my head as to why my $125 wireless router was and still is more reliable (minus the speeds) then this NEW 5x the price more Orbi mesh system!!!! Please tell me and shed some good news for the rest of the Orbi community that there is an fix around the corner so I and or we do not have to shop for another router.
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?Has a power off for 1 minute then back ON with the ISP modem and Orbi system been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
xory72 wrote:
I am new to the Orbi RBK852 with 1 RBS. I read nothing but great reviews by professionals. I upgraded to the Orbi to get better speeds and expand my network coverage. Install went perfect and easy. 3 weeks went by and nothing but great speeds and solid WiFI. Then during the wee hours of the morning ... internet was lost. RBK-850 was Solid Magenta. Wifi was broadcasting, internal communication was working but nohing in or out via the modum. Modum indicated all was good there and I did have VOIP phones. Power Cycle the RBK852 (as I did not know of this issues since I was new to Netgear) and all was restored. This lasted about 7-10 days and it happened again. Then 4 days later again. I thought I had bad hardware so I retuend and exchanegd the Orbi. Did the new install from scratch and easy peasy. All was good for about 10 days and bam ... lost internet, RBK-852 was Solid Magenta again ... internal commication but no Internet. I logged in to the RBK-852 via the browser to look at status, health, IP addresses etc and all looked fine except "NOT ONLINE". Now ... I started to research online and found this. To be honest this is extremely disapointing that NG has let this go on this long. I was reluctant to buy anything Netgear from past experices ... but the reviews were so good I thought I would give it a shot ... an now this. Not a very good way to win back customrs that left you in the past NG. I work in broadcast and have many customers ask me about WiFi routers etc ... I can assure you if this does not get fixed quickly ... Netgear and or Orbi wil NOT be recommened. This has caused me many issues of not being able to be online, many hours or trying to figure out what my issue is and scraching my head as to why my $125 wireless router was and still is more reliable (minus the speeds) then this NEW 5x the price more Orbi mesh system!!!! Please tell me and shed some good news for the rest of the Orbi community that there is an fix around the corner so I and or we do not have to shop for another router.
What Firmware version is currently loaded?
V4.6.3.16_2.0.51
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?I will have to get back to you on the DSL Modem, make and model #. ISP is Century Link / DSL
Has a power off for 1 minute then back ON with the ISP modem and Orbi system been performed since last update?
YES prior to the instial intallation and again after I noticed an update ... however I am going to do this for a 3rd time tonight and also reset the Orbi and start from scratch (since the update to v4.6.3.16.)
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.Willl do and I will follow up with a response after 7 -10 days or so. If it fails again ... I am going to have to move onto another brand or my old router (until an update is released) as I cannot waste more & more time on this. This is SOOOOO frustrating.
xory72 wrote:
What Firmware version is currently loaded?
V4.6.3.16_2.0.51
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?I will have to get back to you on the DSL Modem, make and model #. ISP is Century Link / DSL
If yoru on this ISP, I bet there is a router built in to the modem.
FYI,
This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktopHas a power off for 1 minute then back ON with the ISP modem and Orbi system been performed since last update?
YES prior to the instial intallation and again after I noticed an update ... however I am going to do this for a 3rd time tonight and also reset the Orbi and start from scratch (since the update to v4.6.3.16.)
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.Willl do and I will follow up with a response after 7 -10 days or so. If it fails again ... I am going to have to move onto another brand or my old router (until an update is released) as I cannot waste more & more time on this. This is SOOOOO frustrating.
- "Welcome to the party, pal!" John McClane, Die Hard.
Seriously though I think it's safe to say this has been happening to most of us who are using the RBR as a router and really hope we get some type of fix in the next firmware.