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Forum Discussion
New V4.6.3.16
Hi all, Installed yesterday the new beta firmware V4.6.3.16. Got some improvements in the wireless connections but totally broke my lan wired stability. I have been quiet and reading the feedback bu...
vmiele wrote:Well, probably, if they had released a working and well tested firmware, we wouldn't be here arguing about whether or not it is correct to hide a button.
That's why I decdided to move on awhile ago. After mine was updated without permission, I decided to put it behind my Asus router in AP for multiple reasons.
1. Asus gives FAR more control in routing
2. Asus does things for FREE that Netgear charges for.
3. To fully block updates
At this point, I am especially glad I did #3 when I did as it apparently saved a lot of grief.
Netgear just doesn't seem to have the most capable coders and they apparently don't sufficiently understand their own products. ALL tech products have issues, but the lack of proficiency, capability, and most importantly, customer support response is undeniably lacking. It's ridiculous that they maintain a pay wall and/or make it difficult for users to get support for a problem THEY created.
I got the Orbi because I needed a good mesh. I was going to stick with Asus, but decided to try Orbi since I had great experiences with Netgear stuff in the past. The Orbi is great at wifi, but nothing else (hence running it in AP mode).
Netgear - never again. When it's time to upgrade, it'll be anything but.
I've had a rbk20 for a year and a half with no problems.
I decided to upgrade and opted for the rbk753...I wasn't expecting this nightmare.
I still have time to return everything and opt for something else.
Let's see how this evolves... but given netgear's poor responsiveness.... I'm afraid I'll have to decide before they come out with a solution (assuming there will be one)
- No arguing here lol.. Fully agree with all sentiments expressed in this thread. It is a joke and one of the worst I've seen in a long time. I wouldn't hold your breath on anything productive coming from this.. If my return policy hadn't lapsed, I would have taken it back in a heartbeat. Whether it be due to poor implemented coding, Product Management or Release Support, for me they've shown their hand and I'm done with this brand.
vmiele wrote:I've had a rbk20 for a year and a half with no problems.
I decided to upgrade and opted for the rbk753...I wasn't expecting this nightmare.
I still have time to return everything and opt for something else.
Let's see how this evolves... but given netgear's poor responsiveness.... I'm afraid I'll have to decide before they come out with a solution (assuming there will be one)Return it. Look at it this way, you can see all the problems this ruckus is causing already. Let's say they are able to fix things before your return window is up, so you decide NOT to return it.
Netgear has shown their ineptitude in this type of situation, so you know at some point, your then working system (now past the return period) will be borked by another update/forced update and you'll be stuck with a bunch of network bricks.
I have already advised everyone I know that even IF NG can get passed this, you can depend on another "event" down the road with similar results.
I'm not knocking them for updating - ALL brands HAVE to update periodically, especially if it's a security issue. The difference is HOW problems with updates are handled by the back office.