Orbi 852 losing connection to wifi constantly

What is the model# of this Genvex system? 

By Cable, meaning ethernet cable? 

What CAT# is the cable your using between the Orbi as this Genvex system? 

How is it connected to the Orbi system? In back of the RBR? 

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Stahl101 wrote:

FarmerBob1 Yes and no. When I never got an answer from NG, I startet to disconnect my smart home 58 units, and figured out when I connected my fresh air system from Genvex which is connected by cable, the router starts to get unstable. When it got unstable orbi constantly switch between online and offline. (have tried with several cables between Orbi and genvex)
I am now trying to figure out if it’s orbi that can’t handle Genvex connection or it’s Genvex that is defekt.

so yes and no, meaning I found out where the problems starts, but not the reason.

 

best regards.

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Model: genvex premium preheat 250

connection with ethernetcable CAT6E

tried connections:

ethernetcable to switch to RBR

Ethernetcable in back of RBS

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Stahl101 wrote:

Model: genvex premium preheat 250

Not much networking information on this device. Something you may need to contact the mfr about and see if they have any additional information on there product. 

 

connection with ethernetcable CAT6E< 5E?, there isn't a 6E. CAT6 would be recommended. 

 

tried connections:

ethernetcable to switch to RBR<What is the brand and model# of the switch in between the device and RBR? 

Ethernetcable in back of RBS

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I have contacted genvex, and I am waiting for info. They gateway is in following link.

https://www.genvex.com/en/products/genvex-accessories/genvex-connect

Cabel S-FTP CAT6

switch. Netgaer gs108e plus switch

Does the system exhibit issues if you take the NG switch out of the mix? 

I just tried to disconnect the NG switch, and connect my units with ethernet cables to Orbi RBR, and when i do this, nothing works but the wifi.

I have just found an old switch and connected it to orbi and connected all the units ethernet cables to it, and then it works again.

Shouldn't my orbi work as a router when i connect ethernet cable to internet, and my other unit with ethernet cable in back of orbi ??

Are you using CAT6 cabling in between the RBR and RBS? 

If all cabling is GOOD, then  direct connect RBS via ethernet to the back of the RBR should work and not  effect internet services. If it is, there is a problem in cabling or something between the RBR and modem. Odd issue here.

FURRYe38 

I got working a bit more with the issue, and finally got connected with genvex. They told me that they had the experience before, and the costumer talked with internet supplier and they solved it together, what they did he didn't know. "great"

When i Connect genvex the issue with bad internet starts 24-48 hours after i connect it. what i have done now is making the IP on genvex static, and then wait.

I think the issue in this forum is solved, as it is a problem with some hardware in my house.

Thanks for the help.

Hope you can get it figured out.