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Forum Discussion
MeGrimlock
Aug 09, 2020Apprentice
Orbi Appears "Broken" After Trying to Config IPv6
My Orbi AX system has been working perfectly since Netgear corrected that FW issue from back in March. Not one blip, not one issue, it's been perfect. Until yesterday. I have Metronet fiber, and I...
MeGrimlock
Aug 17, 2020Apprentice
Well the fact is the Orbi is not new. I’ve been running the RBR850 and a satellite since February. My issue started a few days ago when I simply tried to auto configure IPv6. When I did that my Orbi ceased getting an IP address and Internet connection from my fiber ONT. I have factory restored it probably 10 times by now and it will not accept a connection from my modem. I did set the Orbi to the same MAC address as my Arris and it would still not connect. Running the Orbi in both router and AP modes behind the Arris shows that the Orbi will still accept an IP and Internet connection but not when its directly connected to the ONT. I’ll contact my ISP and see what they say. I’m just not familiar with what on earth could’ve caused my Orbi to quit working directly connected, but allow my back up systems to work and the Orbi to work behind my back up systems.
MeGrimlock
Aug 18, 2020Apprentice
My ISP isn’t offering any help. They say since my ONT works just fine with the Arris, there’s nothing they can do, that it’s a Netgear issue. Haha.
I guess I have to pay the $50 for the privilege of calling Netgear and seeing if phone support can help. WTF.
I guess I have to pay the $50 for the privilege of calling Netgear and seeing if phone support can help. WTF.