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Forum Discussion
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Orbi ax additional sattelites? RBR850
Currently have rbr850 and need an additional sattelite for full coverage of my home, where can I purchase an additional satellite?
they've been going in and out of stock quickly.
Watch this site. right now its saying coming soon but there's been some popping up on there.
https://www.netgear.com/orbi/rbs850.aspx
Also about a month out from my satellite order for my home and separate RBK852 order for our cabin Saw that my Cc was charged and I received an email that my order was being prepared to ship. Called to cancel the RBK852 prior to shipping since we ended up going a different route since we couldn't wait. When working from the cabin with my wife and I working and both kids elearning - the old Nighthawk just couldn't handle the devices and traffic.
A few things:
- Wait time to speak with a rep was 1 hour and 31 minutes, so be prepared to wait.
- Could not cancel the order prior to shipping, needed to receive the order and follow-up for an RMA after received.
- Thankfully a ticket was opened for "order cancellation" so once I receive the item I should be able to handle the RMA and prepaid return all via email
- I do not expect any restocking fees - per the returns language on the website you have 30 days to return. Also expecting a prepaid shipping label (shipping and returns on Netgear's website: https://store.netgear.com/shipping-and-returns.html?lang=en_US)
Separately, was told to use the store@netgear.com email address for communications. Not sure if you'll get a speedy response but will certainly beat waiting 1 hour and 31 minutes to speak to a rep.
Good luck.
Still waiting for my order. Going on 40 days and order is still pending.......... Of course they charged me but have yet to deliver any information on status
I had a similar issue and followed up on the additional satellite ordered after seeing a charge at the end of may and no product for nearly a month. From what I was told, satellites were supposed to be in June 11 but were delayed (no idea why) and the new warehouse arrival date was between June 28th-30th.
The lack of proactive communication is certainly frustrating and I would expect a technology company to have simple comms in the bag. Thankfully I have a working system and the added satellite is for additional coverage.
FWIW, the chat support feature was painless compared to the 1.5 hours I spent on hold waiting to speak with a representative previously.
