Orbi RBR850 - can't run Amazon Prime Video and IPhone wifi calling fails to send voice

Thanks, I have the PACE ISP modem as well, so I'll be interested in hearing if it fixes the issue. I honestly don't think it's the PACE, but hey, why not! The fact that a different firmware version breaks even file downloads is ridiculus!  And yes, after upgrading to the latest firmware, it was hard reset back and setup from scratch...AGAIN.... so Fury, STOP, just STOP with the same bs. The simple test was go to the netgear support page, and download an older version of firmware...  running the 3.1.5.23 the downloads were fast, the 3.2.8.5 version..never finished, I litterally AGED watching it try to download, streaming failed as well...oh, and the fact that wifi calling just craps out (3 seperate phones, all experiencing the same issue)...deal breaker.. when you are in an area with bad cellular coverage, wifi calling is a saviour...netgear orbi a nightmare no one needs.

So ATT told me that there are known issues with the Pace 5286AC DMZ+ mode.  She immediately suggested that a tech come out to replace it. they will be here tomorrow. She also indicated the new router is much faster.  No charge for the visit. I agree that the orbi should be able to handle whatever is given to it. But we know that is not the case.  But this is my last attempt at fixing this before my 30 days store return expires on 12/24.  I will end up with a new ATT router anyway that they claim is better and faster. So everyone that have Pace 5286ac get it replaced!!

if you are having issues with Wifi calling, you may want to try and turn off Wifi Assist so that if the signal is attempting to jump around on a mesh, it won't try to jump you back to your cellular connection, and if you have bad cellular signal in your area, then this could be the issue.
https://support.apple.com/en-us/HT205296

Glad your ISP is being proactive on this with you. 

Yes Orbi or any router as a mater of fact should handle anything modems throw at them. However, when its garbage being thrown, then routers only pass on what is given to them by the modem. Theres a saying, Garbage IN, Garbage OUT. 

I would ask the tech who visits about if the new modems supports bridge mode. If you still want to use the Orbi as a router, this would be perferred, if not, then hoping the new modem's DMZ or IP Pass thru works better than the last modem. 

Let us know how it goes. 

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sutset wrote:

So ATT told me that there are known issues with the Pace 5286AC DMZ+ mode.  She immediately suggested that a tech come out to replace it. they will be here tomorrow. She also indicated the new router is much faster.  No charge for the visit. I agree that the orbi should be able to handle whatever is given to it. But we know that is not the case.  But this is my last attempt at fixing this before my 30 days store return expires on 12/24.  I will end up with a new ATT router anyway that they claim is better and faster. So everyone that have Pace 5286ac get it replaced!!

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Just curious, what Mfr and model# ISP modem or ONT do you use with R9000?

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Retired_Member wrote:
Hey, I fixed it!

I’ve set orbi in AP mode and I’m using Netgear R9000 as router. Netgear and Amazon are back on track and fully working.

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So when the RBR was set as main host router with this modem, these services would not work right? 

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Retired_Member wrote:
Same as above. Openreach old fibre modem

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I so I wanted to see if I could replicate this with my RBR850 in router mode since It was in AP mode. So I took the RBR850 off my main network and connected it to my CM1100 WAN#2 port. Configured the RBR for router mode this time. Got it all set up. I didn't add the RBS. I will later on. 

I used this site to download a 447Mb file:

https://answers.microsoft.com/en-us/windows/forum/windows_7-update/how-to-obtain-and-install-windows-7-sp2/c2c7009f-3a10-4199-9c89-48e1e883051e?auth=1

Windows 10x64 wired PC/Opera Browser. 

As you can see it downloaded it in seconds:

I downloaded the FW files for the RBK852 from NG download site as well. Also came down in seconds. 

Netflix is displaying and streaming video with no hiccups.

Reason for asking about factory resets is that no body mentions it in there posts. IF they do then I don't ask. I'll keep asking when users don't mention factory resets. 

I hope this maybe a ISP modem issue for you. 

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dan_ro_ga wrote:

Thanks, I have the PACE ISP modem as well, so I'll be interested in hearing if it fixes the issue. I honestly don't think it's the PACE, but hey, why not! The fact that a different firmware version breaks even file downloads is ridiculus!  And yes, after upgrading to the latest firmware, it was hard reset back and setup from scratch...AGAIN.... so Fury, STOP, just STOP with the same bs. The simple test was go to the netgear support page, and download an older version of firmware...  running the 3.1.5.23 the downloads were fast, the 3.2.8.5 version..never finished, I litterally AGED watching it try to download, streaming failed as well...oh, and the fact that wifi calling just craps out (3 seperate phones, all experiencing the same issue)...deal breaker.. when you are in an area with bad cellular coverage, wifi calling is a saviour...netgear orbi a nightmare no one needs.

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Lets continue this in your new thread...

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Retired_Member wrote:
Yes. No streaming services worked. Latency was incredibly high. Logitech Camera couldn’t connect.

All working fine after I changed it to AP mode. Except everything seems to be connected to the RBR850 and the RBS850 appears empty

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