Orbi RBS750 Satellite continuous pulsating white light

Has there been any fix or what is Netgear doing about this issue? I have the CBR 750 modem/router combo and my system updated the firmware automatically last night. Since then I have not been able to connect to the router and the modem has been unable to connect with the internet. The entire system that was purchased just 6 months ago is now useless and I'm unsure of what to do. I do not have a different modem and router, so I have seen others that switched it off, but without the additional parts, that is not an option without spending hundreds of dollars more.

The lack of transparency and expendiance is very disappointing from Netgear.

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Mstrbig wrote:

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Blanca_O wrote:

Hi Mstrbig

 

Please be advised that the downgrade from FW v4.6.3.7 back to 3.2.18.1 is not supported. 

 

Regards, 
Blanca 
Community Team

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I contacted support and it appears Netgear is overwhelmed with malfunctioning RBS satellites failing after FW 4.6.3.7 OTA update..

The tech and I finally determined that the OTA update more than likely updated the router before the second satellite, locking out the satellite. Since no downgrade is available, the Satellite is bricked.

What really upsets me is we are being charged a $20 fee for Netgear's mistake. And for me, I now have 4 customers with the same issue. I cannot charge my customers for something that is not their fault. This is unacceptable.

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Mstrbig wrote:

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Blanca_O wrote:

Hi Mstrbig

 

Please be advised that the downgrade from FW v4.6.3.7 back to 3.2.18.1 is not supported. 

 

Regards, 
Blanca 
Community Team

---

I contacted support and it appears Netgear is overwhelmed with malfunctioning RBS satellites failing after FW 4.6.3.7 OTA update..

The tech and I finally determined that the OTA update more than likely updated the router before the second satellite, locking out the satellite. Since no downgrade is available, the Satellite is bricked.

What really upsets me is we are being charged a $20 fee for Netgear's mistake. And for me, I now have 4 customers with the same issue. I cannot charge my customers for something that is not their fault. This is unacceptable.

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Please post about your experiences over the Orbi with Cable Modem forum:

https://community.netgear.com/t5/Orbi-with-Built-in-Cable-Modem/bd-p/en-home-orbi-cable

If your having problems with your Orbi system, you'll need to contact NG support and let them know. 

NG does not announce when FW fixes or changes are forth coming. Been like that for a long time. Same goes for other router mfrs.

Thank you

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SBlitz wrote:

Has there been any fix or what is Netgear doing about this issue? I have the CBR 750 modem/router combo and my system updated the firmware automatically last night. Since then I have not been able to connect to the router and the modem has been unable to connect with the internet. The entire system that was purchased just 6 months ago is now useless and I'm unsure of what to do. I do not have a different modem and router, so I have seen others that switched it off, but without the additional parts, that is not an option without spending hundreds of dollars more.

 

The lack of transparency and expendiance is very disappointing from Netgear.