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Forum Discussion
Re: Possible Fix for iPhone Dropping WiFi
Hi all, Just a quick note in case NG reads this that I've been struggling with the same issue for several months with the 960 and it has been driving me absolutely nuts. I'm glad I found this t...
What region are you located?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰
How are the RBS connected to the RBR? Ethernet or wireless?
Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What channel configurations are currently set on the router?
Is the separate 6Ghz SSID network enabled or disabled?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message
Try disabling the following and see:
Armor, Smart Parental Controls or Circle, Traffic Meter.
i have the same Problem, and I allready opened a Ticket by Netgear. This was in May, and since there is no fix by Netgear.
What model NG product do you have?
What iOS device do you have?
What iOS version do you have?
choefler wrote:
i have the same Problem, and I allready opened a Ticket by Netgear. This was in May, and since there is no fix by Netgear.- Orbi 963 Series
iPhone 15 Pro Max
iOS 17.6.1What region are you located?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰How are the RBS connected to the RBR? Ethernet or wireless?
Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What channel configurations are currently set on the router?Is the separate 6Ghz SSID network enabled or disabled?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-messageTry disabling the following and see:
Armor, Smart Parental Controls or Circle, Traffic Meter.
choefler wrote:
Orbi 963 Series
iPhone 15 Pro Max
iOS 17.6.1