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Forum Discussion
Solved
RBK750 Series - Firmware Update v4.6.3.7
Hello Orbi AX Community,
We are excited to announce that we have started to roll out new firmware which enables NETGEAR Smart Parental Controls on RBK750 Systems. Customers with RBK750 series ...
What do you see if you use a wired PC and a speed test app on this PC to check speeds?
Please open a support ticket on this and let NG know what your seeing...
"Hello Orbi AX Community, We confirmed the new firmware v4.6.3.7 has an issue that the Internet speed test performed by the Orbi app may report lower numbers than the actual speed. This issue doesn’t degrade the actual speed for your Internet access, and it only happens when the actual Internet speed is more than 600 mbps. We’ve been working on the fix and we should be able to have a trial firmware release soon for people who would like to give it a try first. And again, if you are still experiencing other issues with firmware v4.6.3.7 please send a private message to me (@Christian_R) if you haven't done so already. Please provide the requested information listed below. Name: Email: Phone: Preferred Contact Time: (including time zone) Router Serial Number: Thank you, Christian"
Atllaw wrote:
I have the RBR 750. Seriously WTF? I have avoided updating the firmware because of all the bad reviews of v4.6.3.7, but last night it auto updated and I went from 940 mbps download, consistent, to 600mbps. Two pages of thread on problems, yet not a single reply from Netgear that they are even working on it or giving us a fix. Where is the product support????? Why didn’t they at least stop the autoupdates????????
Our actual speed HAS degraded due to the Orbi router.
I'm not able to hard-wire my Mac to the Orbi, as Apple has removed ethernet ports.
As I had shared with you previously, Netgear was not able to help me downgrade the f/w as Netgear prevents it based on a modal that displays with only one option: "No"