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Forum Discussion
maxne
Dec 20, 2021Tutor
RBR 350 Internet connection sporadically interrupted
I have an "askey rtl 6300" 5G outdoor router. For some time now, the Orbi has been losing the internet connection. The LED ring lights up purple. A normal software restart does not help. I have to di...
FURRYe38
Dec 21, 2021Guru - Experienced User
Well you mentioned that your using IP Pass thru. If so, then your modem does have a router function or it would not have IP Pass Thru if it's was just a modem only.
Is this the unit you have? https://www.4gltemall.com/askey-rtl0300.html
Seems to indicate a router here.
I would get with the ISP regardless and ask them if they see anything on the Modem or logs that would inidcate something disconnecting on the modems WAN port. PINK front LED means the RBR can't get connection to the modem, mode is not passing traffic to the RBR or the WAN port is not plugged in. https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-mean
maxne
Dec 21, 2021Tutor
yes, sorry maybe bad wording. Yes it is only a modem.