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Forum Discussion
RBR 350 Internet connection sporadically interrupted
I have an "askey rtl 6300" 5G outdoor router. For some time now, the Orbi has been losing the internet connection. The LED ring lights up purple. A normal software restart does not help. I have to di...
maxne wrote:
I have an "askey rtl 6300" 5G outdoor router. For some time now, the Orbi has been losing the internet connection. The LED ring lights up purple. A normal software restart does not help. I have to disconnect the ORBI from the power supply and then plug it back in. The outdoor router has a permanent connection to the internet. The Orbi is version 4.4.0.10. Does anyone have any ideas what I can do about this?
Since this version has been installed, I have only had problems.
Wow. Cutting edge 5G LTE. Fascinating install video up to the minute 2:58 where it asks "Are you in 5G or 4G Status?", which seems to be based on the color of the signal strength bars on the case (outdoors).
I have searched without success for some sort of user manual or setup instructions. So, even though the description on the web says "Router Mode", it is not clear (to me) how one would say one way or the other.
It is very strange to be unable to connect to the Orbi web interface from a device on the LAN. Orbi's can function as a WiFi network without internet, Perhaps not useful to most people, but local services should continue to work. There might be something in the Orbi log file indicating a problem? Since the Orbi cannot be connected to and the log file is erased when the Orbi boots up, that seems to be a dead end.
The key sentence appears to be "Since this version has been installed". If the setup worked successfully for an extended time before this firmware update, I would be tempted to reset the Orbi router to the previous firmware version and block Netgear from updating the firmware until I find people on the forum remarking that the firmware has been fixed.
i.e. Download the previous firmware to your computer from https://www.netgear.com/support/ and unpack the router *.img file.
Go to opendns.com , set up a Free account, and enter instructions to block the update URL as described in this post https://support.opendns.com/hc/en-us/articles/227987767-Using-Dynamic-DNS-with-OpenDNS
Connect to the Orbi router and use the Manual Update process to restore the previous firmware.
CrimpOn : Thank you for the information. I will try it. Is also somebody from Netgear here who can tell us if this issue will be fixed?.
maxne wrote:
CrimpOn : Thank you for the information. I will try it. Is also somebody from Netgear here who can tell us if this issue will be fixed?.
This is a frequent question and the answer is, "no". As far as I can tell, the only Netgear employees who have anything to do with the community forum are the moderators who do housekeeping tasks such as removing offensive posts and interface with Netgear over issues that the support web site does not handle (such as the problem with 2-factor authentication having no way to change the phone number).
It is only a guess, but my impression is that the engineers are expected to be billing their time (in 15 minute increments) to specific projects and are not assigned to sit and browse the forum to see what customers are talking about. And, the support people are supposed to be dealing with new customers who are in their "90 days of complimentary support" time.