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Forum Discussion
RBR-850 v4.6.3.9 - Change in behavior.
RBR-850 / AX6000 Noticed an issue a few weeks ago attempting to SSH to a device that is located over a VPN tunnel. This had been working previously and it wasn't a big deal because the site had a...
Blocking the update services from a upstream router or firewall device.
Factory resets are still a valid troubleshooting option, even in 2021...
Also powering OFF the system for 1 minute then back ON as well.
Yeah, power cycle I get and it is FAR less disruptive. (Has been done ~27 times w/ no change)
Imagine having to wipe your HDD every time you took an apt upgrade / windows update. Wouldn't really be a viable product at that point.
I could blackhole the DNS request easily enough w/ pihole. Anyone know what it is?
Router and HDD are different.
http.fw.updates1.netgear.com
updates1.netgear.com
Thanks - I'll get those blackholed.
<soapbox>
While I don't want to turn this into a phiosophical debate about the customer experience, and I do get that they are different pieces of hardware. The router is purpose built and specifically designed to do basically one thing with no additional software installs allowed by customers, endpoints being far more complex only serves to further my point. When a purpose built device takes a software upgrade there are far less complexities engineers need to account for in the process. If something as simple as reading the configuration from nvram and refactoring for any additional features that may have been added/removed/etc can't be done on a closed / fixed system after over 20+ years of experience maybe it's time to examine the way it is being done and overhaul it, 'cause it ain't workin' baby.
</soapbox>
To the task at hand,
I backed up my settings, reset to factory defaults, restored the settings and the same issue still exists.
Something to make contact with NG support and let me know what your seeing on v4.
Ya i know. Something else I noticed the other day with mine. Factory reset and ran into all kinds of problems getting the RBS to conenect right and RBR would NOT go into AP modem. Low and behold I left the units unplugged and came back yesterday evening after work and the RBS connected correct and I was able to get into AP mode. Something caused the RBR and RBS to being some bad state, even after a reset, the power OFF for 24 hours then back ON, for unknown reasons fixed it. Orbi has been crazy for sure so even in this case, FR seemed to cause more problems then expected...at least on v4. Still, it's a valid troubleshooting item that we employ, I have seen it solve many many issues before time and time again. Now I need to employ a full power OFF as well. Lordy Lordy. Your not the only one with a LONG history in the computer field Sir. The first computer I touched was a dot matrix continuous paper fed computer with only a keyboard and conencted to sysop via analog dial up handheld phone modem.
Get in contact with NG support what your seeing. I may take time for them to fix what ever that was broke so if you need your system to work before v4 was applied, you need to downgrade back to v3.