NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Re: RBR750 - Have Internet and can ping router, but web management not accessible
This is exactly the same problem I am having.
2 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.Has a factory reset and setup from scratch been performed since last FW update? You might try a full on factory reset and setup from scratch using the Orbi app and walk thru a New Setup there.
I can't see what version is loaded because I can't access the device at all. It's whatever the firmware was as of an update a few weeks ago?
It's not the modem or anything to do with my ISP. This is a problem with the Orbi management interface, whether via app or browser, being inaccessible. Yet I can access the Internet just fine and I can ping the Orbi via command line.
This is a Netgear issue and clearly I'm not the only one having it. I DO NOT want to do a factory reset unless I absolutely have to.
