NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Re: RBR850 and latest firmware 7.2.6.31 dropping internet connection
I've had this issue too. I experimented a bit and enabled the IOT SSID on JUST the 2.4GHZ radio and ZERO issues. Additionally, when connected to a satellite either via WIFI 5GHZ on the primary SSID...
This actually didn't work for me 😞
I repeated the same procedure twice with two different RBR850s. The 5GHz device radio keeps dropping connections. I also verified it's not WPA3, and WPA2 also has the issue. So it's not the secrets handling. I'm speculating, but that firmware seems to have permanently changed a radio setting, maybe collision handling? IDK. The backhaul 5ghz and device 2.4ghz work with zero packet loss.
Has FW been downgraded on the RBS first then RBR lastly, factory reset and setup from scratch is required after wards, disable auto update on the RBR.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
How many RBS are deployed?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰
Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What channel configurations are currently set on the router?
The RBR is in AP mode and is connected to a Cisco ASA FW - so ISP isn't relevant. PING drops were to the RBR static IP while connected to RBR 5Ghz. When wired (RBR or RBS) or on 2.4GHz (RBR or RBS) or connected to RBS 5ghz, no ping drops.
2 RBS in the mesh. They are closer than 30 feet, but separated by floors. It's an old house with plaster (aka chicken wire faraday cage), which is why the WIFI 6 had worked so well before this started happening. I was REALLY happy with Orbi before this issue. Now not so much.
Let me test with the RBS' unplugged and I'll reply back.
WRT channel config, I've tried 40, 44, and 48 - same results. I used Netspot to determine the channels not in use in my neighborhood and settled on 40 as no one else is using that channel.Please give ISP info as this is relevant to troubleshooting.
What is the size of your home? Sq Ft?
30 feet it too close between RBR and RBS. 30 feet is starting distances between the RBR and RBS or farther.
May need to downgrade FW as suggested...
This is a "new one" for me. Is this correct?
- Router is a Cisco FireWall
- RBR850 WAN port connected to the Cisco FireWall
- Satellite is connected to the RBR850 over the default 5G WiFi Backhaul
- The RBR850 has a static LAN address (set on the router or assigned by the FireWall?)
- When a device connected to the satellite pings the router IP, it responds as expected.
(no matter how the device is connected to the satellite: wired, 5G WiFi, 2.4G WiFi) - When a device connected to the router with Ethernet pings the router IP, it responds as expected.
- When a device connected to the router over 2.4G WiFi pings the router IP, it responds as expected.
- When a device connected to the router over 5G WiFi pings the router IP, there is no response.
All possible 5G WiFi connections fail the same way- Primary WiFi
- IoT WiFi (on 5G)
- (Guest WiFi cannot ping the router by design.)
- This phenomenon is consistent. Every ping attempt fails. (or just 'sometimes'?)
- Aside from ICMP (ping), connections to the router 5G WiFi
- Work normally
- Are erratic
- Fail
(displaying my ignorance: in 'router' mode, the router WAN interface has one IP address and the router itself creates an IP address for the LAN side (Ethernet ports and WiFi connections). When in 'AP' mode, both the WAN port and the LAN side have the same IP address.)
