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Forum Discussion
RBR850 Frequent Disconnects Starting March 9th AM EST
Yesterday 3/9, starting at about 6AM EST, my Orbi system is disconnecting my Nest Cameras and Thermostat and my work laptop every 10-20 mins or so. I have about 20 devices connected to my mesh syste...
Thanks for pointing this out. I've always remembered mine being set to 2347, but I did just check and it was set to 64. i set it back to 2347 so I will see if that helps. Would the latest FW have set it to 64?
Christian_R wrote:Hello Orbi AX Community,
May you check your CTS/RTS threshold under WiFi settings. If it's set to 64, may you try setting it to 2347 and update the thread with your results.
Thanks,
Christian
Still Disconnecting same devices with 2347 CTS/RTS
MeGrimlock wrote:Thanks for pointing this out. I've always remembered mine being set to 2347, but I did just check and it was set to 64. i set it back to 2347 so I will see if that helps. Would the latest FW have set it to 64?
Christian_R wrote:Hello Orbi AX Community,
May you check your CTS/RTS threshold under WiFi settings. If it's set to 64, may you try setting it to 2347 and update the thread with your results.
Thanks,
Christian
I'm also having issues on my wired connection with intermittent outages. See my "upload" on my most recent speed test. This was done on a desktop wired via Ethernet directly to my RBR850: https://imgur.com/I2bW57Mhttps://imgur.com/I2bW57M I'm not sure whether this is my internet connection, router(s), or both. I'm going to look into rolling back the firmware when I get a chance.
What is the Mfr and model# of the ISP modem the NG router is connected too?
Did you factory reset the RBR and power OFF the ISP modem for 3 seconds then back on then walk thru the setup wizard on the RBR?
d1mmy wrote:I'm also having issues on my wired connection with intermittent outages. See my "upload" on my most recent speed test. This was done on a desktop wired via Ethernet directly to my RBR850: https://imgur.com/I2bW57Mhttps://imgur.com/I2bW57M I'm not sure whether this is my internet connection, router(s), or both. I'm going to look into rolling back the firmware when I get a chance.
I have Spectrum (formerly TWC) internet in the LA area. I'm connected through an Arris SB8200. The only thing I've done today so far has been to reboot the RBR850. Unfortunately, having my internet working consistently has become more important this week as my current client has essentially closed their offices and asked everyone to work from home indefinitely. I'll update this thread once I've been able to downgrade and reset my satellite and router.
My wired desktop is also having connection problems now after the latest firmware
Only 1 desktop wired or do others as well?
What kind of problems are you seeing?
Has a factory reset and setup from scratch been performed since last FW update?
Be sure that CTS and RTS values are changed to 2347 under Advanced Tab/Advanced Settings/Wireless Settings
DoctorA wrote:My wired desktop is also having connection problems now after the latest firmware
I would revert back to v3.2.9.2. Manually load the RBR then factory reset the RBR and setup from scratch. Not sure if the RBS needs to be downgraded as well. Up to you to try. Seem like the RBR is effected by the recent FW rather then the RBS is.
MeGrimlock wrote:Still Disconnecting same devices with 2347 CTS/RTS
MeGrimlock wrote:Thanks for pointing this out. I've always remembered mine being set to 2347, but I did just check and it was set to 64. i set it back to 2347 so I will see if that helps. Would the latest FW have set it to 64?
Christian_R wrote:Hello Orbi AX Community,
May you check your CTS/RTS threshold under WiFi settings. If it's set to 64, may you try setting it to 2347 and update the thread with your results.
Thanks,
Christian
I had already downgraded the FW on both router and satellite, so now i've factory reset the system and my FW is still on 3.2.9.2
All other settings are where they should be - now we wait
FURRYe38 wrote:I would revert back to v3.2.9.2. Manually load the RBR then factory reset the RBR and setup from scratch. Not sure if the RBS needs to be downgraded as well. Up to you to try. Seem like the RBR is effected by the recent FW rather then the RBS is.
MeGrimlock wrote:Still Disconnecting same devices with 2347 CTS/RTS
MeGrimlock wrote:Thanks for pointing this out. I've always remembered mine being set to 2347, but I did just check and it was set to 64. i set it back to 2347 so I will see if that helps. Would the latest FW have set it to 64?
Christian_R wrote:Hello Orbi AX Community,
May you check your CTS/RTS threshold under WiFi settings. If it's set to 64, may you try setting it to 2347 and update the thread with your results.
Thanks,
Christian
Ok. Your CTS/RTS values should be 2347 by default.
Let us know how it goes.
