Forum Discussion

Apprentice

Mar 10, 2020

RBR850 Frequent Disconnects Starting March 9th AM EST

Yesterday 3/9, starting at about 6AM EST, my Orbi system is disconnecting my Nest Cameras and Thermostat and my work laptop every 10-20 mins or so. I have about 20 devices connected to my mesh syste...

Christian_R

NETGEAR Employee Retired

Mar 11, 2020

Hello Orbi AX Community,

For those still experiencing issues, please send me a private message with the following:

Contact Info
Serial Number
Troubleshooting steps performed
Network topology

Thank you,

Christian

xnolightx

Star

Mar 11, 2020

I have been commenting on one of the other threads: https://community.netgear.com/t5/Orbi-AX/Orbi-Firmware-v3-2-10-11-seen-on-your-RBRs-FW-update-check-page/td-p/1871099/page/2

I PM'd Christian with details and my NG support case # as well.

FURRYe38
Guru - Experienced User
Mar 11, 2020
If you can, help collect WAN/LAN and debug logs and send them to Christian and include them with your support ticket. Might be helpful.

Thanks for your help. Hope NG will get this fixed.
xnolightx
Star
Mar 11, 2020
Debug logs have been attached to my NG support case. I will send those logs to Christian as well momentarily (once I figure out how).
FURRYe38
Guru - Experienced User
Mar 11, 2020
Ok, if they are attached in the support ticket, Christian should have access.
Thank you. :smileywink: