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Forum Discussion
RBR850 Frequent Disconnects Starting March 9th AM EST
Yesterday 3/9, starting at about 6AM EST, my Orbi system is disconnecting my Nest Cameras and Thermostat and my work laptop every 10-20 mins or so. I have about 20 devices connected to my mesh syste...
:smileywink:
While on the phone with a level 2 NG tech yesterday we reverted my firmware back to 3.1.5.23. We initially had just set the RBR850 to AP mode, but out of curiosity I went ahead and put it back to full router mode. That has completely eliminated dropped connections and I'm not experiencing any issues.
What ever was broken in 3.2.11 seems to have also been broken in 3.2.9.2. I wasn't keeping up with the firmware version numbers that my RBR850 had installed prior to having 3.2.11 but it seems it was not 3.2.9.2.
I hope this helps!
xnolightx wrote:While on the phone with a level 2 NG tech yesterday we reverted my firmware back to 3.1.5.23. We initially had just set the RBR850 to AP mode, but out of curiosity I went ahead and put it back to full router mode. That has completely eliminated dropped connections and I'm not experiencing any issues.
What ever was broken in 3.2.11 seems to have also been broken in 3.2.9.2. I wasn't keeping up with the firmware version numbers that my RBR850 had installed prior to having 3.2.11 but it seems it was not 3.2.9.2.
I hope this helps!
I had 3.2.9.2 before 3.2.10.11, and it worked fine. I have not tried downgrading yet, though.
Thanks for letting us know. Hopefully this will help get those users systems back to stable while NG works on this.
xnolightx wrote:While on the phone with a level 2 NG tech yesterday we reverted my firmware back to 3.1.5.23. We initially had just set the RBR850 to AP mode, but out of curiosity I went ahead and put it back to full router mode. That has completely eliminated dropped connections and I'm not experiencing any issues.
What ever was broken in 3.2.11 seems to have also been broken in 3.2.9.2. I wasn't keeping up with the firmware version numbers that my RBR850 had installed prior to having 3.2.11 but it seems it was not 3.2.9.2.
I hope this helps!
Thanks for the info - i'll try this as well and see if it fixes my drops.
Fingers crossed!
xnolightx wrote:While on the phone with a level 2 NG tech yesterday we reverted my firmware back to 3.1.5.23. We initially had just set the RBR850 to AP mode, but out of curiosity I went ahead and put it back to full router mode. That has completely eliminated dropped connections and I'm not experiencing any issues.
What ever was broken in 3.2.11 seems to have also been broken in 3.2.9.2. I wasn't keeping up with the firmware version numbers that my RBR850 had installed prior to having 3.2.11 but it seems it was not 3.2.9.2.
I hope this helps!
Let us know how it turns out.
I am also having dropout issues, which are really disrupting working from home. NG needs to do an updated firmware to fix this asap. This just started happening, as before this was rock solid. NG if you reading please issue a new firmware and fix now. Too many people working from home to have these issues.
I ended up hardwiring to my router and have not issues, so definitely wireless router issue.
Be sure to check your CTS and RTS values. If they are at 64, please change both to 2347. Reboot both RBR and wireless devices.
DBV wrote:I am also having dropout issues, which are really disrupting working from home. NG needs to do an updated firmware to fix this asap. This just started happening, as before this was rock solid. NG if you reading please issue a new firmware and fix now. Too many people working from home to have these issues.
I ended up hardwiring to my router and have not issues, so definitely wireless router issue.
Hey, an idea I had, after you downgraded to v3.1.5.23, what happens if you re-applied v3.2.9.2?
If you can check this out.
Of course, I hope that the RBR would not go out and re-download v10.11. Not sure if it would do this. :smileyfrustrated:
xnolightx wrote:While on the phone with a level 2 NG tech yesterday we reverted my firmware back to 3.1.5.23. We initially had just set the RBR850 to AP mode, but out of curiosity I went ahead and put it back to full router mode. That has completely eliminated dropped connections and I'm not experiencing any issues.
What ever was broken in 3.2.11 seems to have also been broken in 3.2.9.2. I wasn't keeping up with the firmware version numbers that my RBR850 had installed prior to having 3.2.11 but it seems it was not 3.2.9.2.
I hope this helps!
Yes - tried that too and still having issues. Not sure what do to now.
Try a factory reset on the RBR and setup from scratch. Be sure to change the CTS and RTS values again after the reset. Be sure to reboot yorur ISP modem or power IT off for 30 seconds, then back ON, Do this during the reset of the RBR.
If this still fails for you, You might try v3.1.5.23 on your RBR
DBV wrote:Yes - tried that too and still having issues. Not sure what do to now.
Thanks - have people that have done a factory rest have no issues then?
FURRYe38 wrote:Try a factory reset on the RBR and setup from scratch. Be sure to change the CTS and RTS values again after the reset. Be sure to reboot yorur ISP modem or power IT off for 30 seconds, then back ON, Do this during the reset of the RBR.
If this still fails for you, You might try v3.1.5.23 on your RBR
DBV wrote:Yes - tried that too and still having issues. Not sure what do to now.
If this still fails for you, You might try v3.1.5.23 on your RBR.
I've tried everthing possible and still no luck, I'm running a business from home and can't deal with this anymore. I'm way past my ability to return my orbi so I'm out $700 spent on it, I just ordered a velop wifi 6 system that will come in tomorrow. Very disappointed in Netgear, shameful you broke my ability to connect and at the absolute worst time while having to work from home with the virus. You should have immediately flashed everyone back to a prior working firmware, your inability to act is causing more and more frustration and ill will.
You might try v3.1.5.23 on your RBR. xnolightx mentioned his returned to stable operation.
Or use your prior router as your main host router and configure the RBR for AP mode.
Be sure to check your CTS and RTS values. If they are at 64, please change both to 2347. Reboot both RBR and wireless devices.
If this still fails, Please contact the forum moderator if your having problems with the lastest version of FW:
https://community.netgear.com/t5/Orbi-AX/ORBI-RBR850-frequent-disconnects-to-WoW-server/m-p/1871943/highlight/true#M1693
Poolrad wrote:I've tried everthing possible and still no luck, I'm running a business from home and can't deal with this anymore. I'm way past my ability to return my orbi so I'm out $700 spent on it, I just ordered a velop wifi 6 system that will come in tomorrow. Very disappointed in Netgear, shameful you broke my ability to connect and at the absolute worst time while having to work from home with the virus. You should have immediately flashed everyone back to a prior working firmware, your inability to act is causing more and more frustration and ill will.
Poolrad wrote:I've tried everthing possible and still no luck, I'm running a business from home and can't deal with this anymore. I'm way past my ability to return my orbi so I'm out $700 spent on it, I just ordered a velop wifi 6 system that will come in tomorrow. Very disappointed in Netgear, shameful you broke my ability to connect and at the absolute worst time while having to work from home with the virus. You should have immediately flashed everyone back to a prior working firmware, your inability to act is causing more and more frustration and ill will.
That is what I am afraid of. I really don't have time to do all types of troubleshooting for it not to work. Netgear needs to issue an immediate firmware fix now or offer to refund the money I spent on this, since I am past the return point and I will be the Velop system too.
Reverting to 3.1.5.23 worked great until the device suddenly decided to update the firmware again. SMH!!!
Google to the rescue. I managed to find the instructions for telnet on a community forum here. For those of you who are interested:
To get back to 3.1.5.23 I had to do the following:
1) Log into the satellite's administration page directly (via the satellite's IP address) and click on firmware update. Load the 3.1.5.23 firmware version.
2) Log into the RBR (main unit) and click on Administration\Firmware update. Load the 3.1.5.23 version on the RBR (main unit).
3) Once everything has restarted, log into the main router's debug page (192.168.1.1/debug.htm) and click the enable Telnet button.
4) On a windows pc open a command prompt. Type telnet 192.168.1.1
5) Once a telnet session is established type:
5.1 nvram set auto_update_enable=0
5.2 nvram commit
5.3 exit
6) On the debug page disable telnet.
You will be on 3.1.5.23 and your Orbi will no longer automatically reach out for firmware updates.
I gave up, tech line couldn't give any ETA. Christian couldn't give any details in my PM chats and I see no communication from Netgear anywhere on this issue. So I decided my business and my time is more important than beta testing their product, I'll move to a more stable solution.
Sorry, had to make one edit on my instructions in my previous post. The auto_update_enable should be auto_upgrade_enable. Revised instructions below.
To get back to 3.1.5.23 I had to do the following:
1) Log into the satellite's administration page directly (via the satellite's IP address) and click on firmware update. Load the 3.1.5.23 firmware version.
2) Log into the RBR (main unit) and click on Administration\Firmware update. Load the 3.1.5.23 version on the RBR (main unit).
3) Once everything has restarted, log into the main router's debug page (192.168.1.1/debug.htm) and click the enable Telnet button.
4) On a windows pc open a command prompt. Type telnet 192.168.1.1
5) Once a telnet session is established type:
5.1 nvram set auto_upgrade_enable=0
5.2 nvram commit
5.3 exit
6) On the debug page disable telnet.
You will be on 3.1.5.23 and your Orbi will no longer automatically reach out for firmware updates.
Good Luck.
Poolrad wrote:I gave up, tech line couldn't give any ETA. Christian couldn't give any details in my PM chats and I see no communication from Netgear anywhere on this issue. So I decided my business and my time is more important than beta testing their product, I'll move to a more stable solution.
I just confirmed I am having the same issue as well. I had comcast come out since I noticed the problems since Monday (9th). Everything checked out and so I decided to try my old Asus Router I kept around as test. No more dropped connections. I looked to see if this was reported.
Now I will try to revert to the older firmware.Would be interesting to see if you loaded v3.2.9.2 after v3.1...
xnolightx wrote:Sorry, had to make one edit on my instructions in my previous post. The auto_update_enable should be auto_upgrade_enable. Revised instructions below.
To get back to 3.1.5.23 I had to do the following:
1) Log into the satellite's administration page directly (via the satellite's IP address) and click on firmware update. Load the 3.1.5.23 firmware version.
2) Log into the RBR (main unit) and click on Administration\Firmware update. Load the 3.1.5.23 version on the RBR (main unit).
3) Once everything has restarted, log into the main router's debug page (192.168.1.1/debug.htm) and click the enable Telnet button.
4) On a windows pc open a command prompt. Type telnet 192.168.1.1
5) Once a telnet session is established type:
5.1 nvram set auto_upgrade_enable=0
5.2 nvram commit
5.3 exit
6) On the debug page disable telnet.
You will be on 3.1.5.23 and your Orbi will no longer automatically reach out for firmware updates.
Give this a try:
DBV wrote:That is what I am afraid of. I really don't have time to do all types of troubleshooting for it not to work. Netgear needs to issue an immediate firmware fix now or offer to refund the money I spent on this, since I am past the return point and I will be the Velop system too.
Let us know if reverting to v3.1 version gets your system stable again.
sprtxgy wrote:I just confirmed I am having the same issue as well. I had comcast come out since I noticed the problems since Monday (9th). Everything checked out and so I decided to try my old Asus Router I kept around as test. No more dropped connections. I looked to see if this was reported.
Now I will try to revert to the older firmware.After downgrading to FW 3.1.5.23 and doing a factory reset of both the router and satellite, my network has been stable so far. Hopefully NG gets an update out to all of us users and their tech agents about what they're doing to solve the FW issue, once they find the root cause.
MeGrimlock do make sure to telnet into your RBR and turn off auto_upgrade_enable otherwise you'll be in the same boat I was this morning wondering why things suddenly started disconnecting again!
Thanks for confirming this worked for you as well!
Just an FYI for anyone who's downgrading their firmware: the Orbi will auto-update itself unless you stop it from doing so. This happened to me, though seemingly my network is more stable now (I did a factory reset and downgrade, then was automatically re-upgraded). For whatever reason, things seem more stable on my network since going through the downgrade, reset, and upgrade process. I'm keeping an eye on it though.
