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Forum Discussion
RBR850 Frequent Disconnects Starting March 9th AM EST
Yesterday 3/9, starting at about 6AM EST, my Orbi system is disconnecting my Nest Cameras and Thermostat and my work laptop every 10-20 mins or so. I have about 20 devices connected to my mesh syste...
Poolrad wrote:I've tried everthing possible and still no luck, I'm running a business from home and can't deal with this anymore. I'm way past my ability to return my orbi so I'm out $700 spent on it, I just ordered a velop wifi 6 system that will come in tomorrow. Very disappointed in Netgear, shameful you broke my ability to connect and at the absolute worst time while having to work from home with the virus. You should have immediately flashed everyone back to a prior working firmware, your inability to act is causing more and more frustration and ill will.
That is what I am afraid of. I really don't have time to do all types of troubleshooting for it not to work. Netgear needs to issue an immediate firmware fix now or offer to refund the money I spent on this, since I am past the return point and I will be the Velop system too.
Reverting to 3.1.5.23 worked great until the device suddenly decided to update the firmware again. SMH!!!
Google to the rescue. I managed to find the instructions for telnet on a community forum here. For those of you who are interested:
To get back to 3.1.5.23 I had to do the following:
1) Log into the satellite's administration page directly (via the satellite's IP address) and click on firmware update. Load the 3.1.5.23 firmware version.
2) Log into the RBR (main unit) and click on Administration\Firmware update. Load the 3.1.5.23 version on the RBR (main unit).
3) Once everything has restarted, log into the main router's debug page (192.168.1.1/debug.htm) and click the enable Telnet button.
4) On a windows pc open a command prompt. Type telnet 192.168.1.1
5) Once a telnet session is established type:
5.1 nvram set auto_update_enable=0
5.2 nvram commit
5.3 exit
6) On the debug page disable telnet.
You will be on 3.1.5.23 and your Orbi will no longer automatically reach out for firmware updates.