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Forum Discussion
Re: RBRE960 Loses internet connection several times a day
I have had the very same issue since I upgraded to the recently released firmware 7.2.6.31. The router started to randomly lose connection with the fibre ONT, occurring at least once every couple of days.
I tried with a different router supplied by the ISP and it has remained rock solid.
I decided to revert the Netgear back to the last version released for Europe 6.3.7.10 and so far the stability appears to have returned to the Orbi.
This seems to point to a firmware issue with the Netgear kit.
1 Reply
For users having problems with there Orbi units after updating to v.31, We recommend that if you have done most troubleshooting efforts to clear the issues seen after loading v.31 and still experience problems, you'll need to downgrade back to prior supported working version. RBS first then RBR lastly. It's recommended after downgrading, to perform a Factory Reset and setup from scratch to ensure there no lingering FW from v.31 on the system. Also disable the Auto Update feature on the RBRs web page soon after to avoid the system re-updating back to v.31.
We have made NG aware of the issues with v.31 and have ask them to consider pulling back FW v.31 for all Orbi AX and AXE systems.
Thank you.
