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Re: RBRE960 reboots automatically
I am having the same issue. I have an Orbi 960 router and one Satellite. Every so often, at least once or twice a day, the router reboots for no apparent reason (white blinking LED). Also, I hav...
Can you post the Event logs from the modem as well please.
Other modem logs look good. No issues there.
For that size of home, Just the RBR and one RBS is needed and I'd turn down the power on the RBR to 25%. Under Advanced Tab/Advanced Settings/Wireless Settings
Does the RBR do this if you turn OFF ALL RBS and also turn OFF the 50 series Orbi?
What is the CAT# LAN cable in between the Modem and RBR? CAT6A STP is recommended.
Has a factory reset and setup from scratch been performed since last FW update?
Event Log from Modem
Issue still occurs after turning off the AP and its satellites.
All cables are CAT7 STP
Factory Reset was performed on 10/6/24 on both Router and Satellite.
I will turn down the power setting to 25% as recommended.
Ok, That's the cable connections page. That's good.
Now we need the event logs page from the modem:
Sorry about that, here’s the event log
Ok so I see lots of criticals. Any Criticals, Errors or Warnings seen in the event logs needs to be reviewed and resolved by the ISP. Indicates a signal issue on the ISP line up to the modem. So these maybe leading to the RBR mysteriously rebooting.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
https://highspeed.tips/docsis-events/After the ISP can check the criticals and such and if the RBR still continues to reboot, I'd get the RBS downgraded first to v.21 then downgrade the RBR lastly to v.21. You'll need to factory reset and setup from scratch after the system has been downgraded.