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Forum Discussion
RBS850 backhaul out of Sync [Magenta Light on Satellite]
I purchased the ORBI RB853 [RBR850 and 2 of RBS850] Combo Pack about a year ago. It was set up as follows Router on the Ground Floor One Satellite [L] on the Ground Floor One Satellite [B] on t...
MSS37448 wrote:
Apparently not an option according to NETGEAR Support as the Satellite cannot be upgraded without the Router. Very lame excuse as far as I am concerned.
There's a world of difference between entering a shipping order, "Send one refurbished RBS850 to this address." and "get someone in the warehouse who knows about computers to pull a satellite out of the box - oh, and get out a router, too - hook them up to a computer, update the firmware, then box them back up again, etc. etc." I realize it is Premium Support, but... really?
So when it comes in, try connecting it via ethernet to the back of the RBR first, should find a IP address on the RBRs web page for it...if you do, use it to log into the RBS web page and manually update the FW on the RBS.
This implies the the NETGEAR Support guy is ding more than reading a troubleshooting script.
